Mortgage Research Specialist in Boca Raton, FL by Bluegreen Vacations

Date Posted: 5/1/2022

Job Snapshot

Job Description

Purpose:

The Mortgage Research Specialist will provide customer service to mortgage customers by responding to their inquiries via the “800” phone lines, and the Mortgage Escalation database.

Responsibilities:

  • The Mortgage Research Specialist will be responsible for the timely answering of all customer calls, according to department metrics and standards.
  • They will be able to assist customers with their loan questions regarding mortgage payoff quotes, payment history information, specific payment transactions, loan drafting information, information regarding their auto-draft, which may include adjusting draft date, bumping a payment, & updating customer bank information.
  • Assist with other customer inquiries including transfers to other departments.
  • Actively listen & identify instances of customer dissatisfaction with product & or service & escalate appropriately for resolution.
  • Responsible for general administrative support, data entry, assist with other specific projects and any miscellaneous tasks assigned by the Supervisor, and or Manager.

Requirements:

  • High School Diploma or equivalent (G.E.D.)
  • Minimum 1-3 years of call center customer service.
  • Minimum 1 year experience in a mortgage environment, and data entry.
  • Concepts, policies and procedures as they relate to loans and loan documentation.
  • Customer service and quality fundamentals, MS Office.
  • Strong customer service skills, detail-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately.
  • Strong interpersonal communication skills to deal effectively with all levels of the organization.

EOE Statement

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

Other details

  • Job Family : Mortgage Operations
  • Job Function : Merit Only
  • Pay Type : Hourly