In House Marketing Manager - Solara Surfside Resort in Fort Lauderdale, FL by Bluegreen Vacations

Date Posted: 7/1/2024

Job Snapshot

Job Description

The In-House Marketing Manager is responsible for overseeing the day to day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters and exchangers).

  • Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions
  • Manage representative performance standards & penetration
  • Design programs to increase tour flow during off season months
  • Maintain site penetration above approved levels without generating guest complaints
  • Maintain tour and/or gifting cost below approved or budgeted levels
  • Hold weekly meetings with all associates to address procedures, policies, issues, and programs
  • Ensure weekly In-House reports are submitted to In House by set deadline
  • Manage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly and monthly reporting is accurate from both a Concierge and Financial standpoint

Job Requirements:

  • High School Diploma or equivalent
  • One year of Timeshare, Management and Customer Service experience
  • Concierge, Web Based Reporting, and basic check-in procedures customer service and quality fundamentals, MS Office Suite.
  • Detailed-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization