Sales Concierge Manager - Simon - Mall of Georgia in Atlanta, GA by Bluegreen Vacations

Date Posted: 11/18/2020

Job Snapshot

Job Description

At Bluegreen Vacations, we know where our true value lies. It’s not in our 60+ resorts spread across the U.S. and Caribbean, it is our associates—the people who work here—who we value most.

The Sales Concierge Manager is responsible for the day-to-day execution of corporate defined initiatives for the Bluegreen Vacations concept located in Simon Malls.  Our Sales Concierge Manager hire, train and develop new and existing sales representatives and ensure Simon Mall customers are provided with outstanding service through sales and marketing efforts – such as generating leads, offering and selling vacation getaways, and providing sales and information about Simon Mall services.

The Sales Concierge Manager must maintain a positive relationship with Bluegreen Vacations and Simon Mall management as well as being good stewards of the Bass Pro and Simona Mall brands. 

  • Responsible for the work, performance and behavior of the staff.
  • Maintains a good rapport with customers and mall retailers and has knowledge of mall events, store locations, mall services and safety.
  • Able to respond to customer and retailer inquiries with professionalism and satisfaction.
  • Review all Medallia Package Sales Surveys and respond to Customer Care Agents requests about Sales Alerts.
  • Report all customer service issues to Area Manager, Regional Director and VP of Retail Marketing.
  • Ensures the cleanliness of work environment as well as the compliance of associates as it relates to following the company published dress code, uniform requirements and name badges. 
  • Meet or exceed budgetary responsibilities as it relates to the generation of Leads and selling Vacation Packages.
  • Serves as a “seller” as well as manager of the Simon Gift Card Program and any other Mall programs unique to specific centers.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW  



Other details

  • Job Family Sales Operations/Administration
  • Pay Type Hourly
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  • Atlanta, GA, USA