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Resorts - Guest Services Supervisor - Breakers/Soundings in Dennis, MA by Bluegreen Vacations

Date Posted: 2/3/2018

Job Snapshot

Job Description

The Guest Services Supervisor is responsible for the daily operations of the Front Desk activities, reservations, and their coordination with other departments. This position works closely with the Front Desk, Housekeeping, Maintenance, and Sales departments to maintain proper working relationships.

• Prepare daily reports as directed by Front Office Manager.
• Track and maintain housekeeping/maintenance reports on a daily basis.
• Perform Front Desk duties as necessary. Daily checks of all audits to ensure SOPs are being followed.
• Manage the resort inventory to attain the highest yield per resort objectives. Provide training to all Front Desk associates on proper reservation procedures.
• Ensure the satisfaction of all guests by implementing and maintaining proper Guest/Owner relation programs.
• Assist in maintaining continued training for Front Desk staff. Assist in coaching, counseling, and developing of Front Desk staff as necessary.
• Schedule the Front Desk associates as directed by the Front Office Manager.
• Willing and able to work any shift as necessary as dictated by the needs of the Resort to ensure adequate coverage at all times.
• Research and present ideas on the best ways to

Job Requirements

High school diploma or equivalent (GED)/ Bachelors Degree Preferred
At least 2 years in a Hospitality setting, specifically front desk.

We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.

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