Resorts - Executive Housekeeper - Eilan Hotel & Spa in San Antonio, TX by Bluegreen Vacations

Date Posted: 10/23/2018

Job Snapshot

Job Description

The Executive Housekeeper is responsible for the entire scope and operation of the Housekeeping Department under the guidance of the General Manager. Responsibilities include making recommendations with the hiring, firing, and training of all Housekeeping personnel; and handling guests complaints or problems in a quick and efficient manner including lost, found, and missing items. Responsible for maintaining the housekeeping key inventory system. Responsible for
maintaining a safe working environment as well as a good working relationship with other departments. Our ideal candidate will have a proven record of success improving public space and room cleanliness scores. He/She will also have experience in improving turnover, training, accountability and morale.

Specific Duties, Activities and Responsibilities
 Make recommendations for hiring and firing of all Housekeeping associates
 Oversee Housekeeping staff and functions of Housekeeping as directed by General Manager.
 Assist in cleaning/inspecting rooms as necessary.
 Compile and report accurate status of guest rooms to Front Office.
 Enforce policies and procedures to maintain Q/A standards at or above passing.
 Maintain inventory on room supplies, linens, laundry, and cleaning supplies within required budget.
 Maintain ongoing training of Housekeeping personnel.
 Coach, counsel Housekeeping personnel for career development under direction of Resort Manager.
 Complete performance appraisals in a timely manner.
 Insure the satisfaction of all guests by implementing and maintaining proper Guest/Owner relation programs.
 Maintain benchmarks as established for Bluegreen Comment Cards, RCI and II customer service index.
 Prepare daily work schedule for Housekeeping staff


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Job Requirements

Minimum Formal Education: High School Diploma

Minimum Experience: 3-5 years experience as Executive Housekeeper or Housekeeping Manager; has also had leadership experience in 4 and 5 star diamond resorts and hotels.

Essential Training, Knowledge, Licenses and /or Certifications:
Customer service and quality fundamentals, MS Office.

Essential Professional Skills/Competencies:
Detail-oriented with strong analytical and problem solving skills, strong ability
to think strategically and analyze information timely and accurately, strong
interpersonal communication skills to deal effectively with all levels of the
organization.

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