Resorts - Engineering Manager - Shorecrest in North Myrtle Beach, SC by Bluegreen Vacations

Date Posted: 11/10/2019

Job Snapshot

Job Description


The maintenance manager is to direct the resort maintenance/technical and common area staff to effectively maintain all resort facilities/equipment/property. The maintenance manager is responsible for maintaining proper working relations within the department and with other operating departments on property and for providing outstanding guest satisfaction.


• Lead by example and ensure all maintenance and common area sop's are being followed as outlined in the sop manual
• Ensure all associates practice the 7 habits of hospitality at all times
• Accountable for the safe and efficient maintenance of the resort through proper supervision and management of maintenance, technical and common area staff
• Assist as required in solving complex maintenance problem
• Direct the implementation of maintenance plans with consideration to operational and budgetary constraints
• Schedule and perform routine/preventive/emergency maintenance and troubleshooting of equipment
• Work with other department managers to schedule and co-ordinate inspections and repairs
• Responsible for the hiring, training and supervision of maintenance staff
• Responsible for supervising overall activities of maintenance and common area staff, including employee development through training, performance evaluations, and salary administration
• Organize and hold monthly department meetings
• Develop, implement, and monitor all maintenance policies and procedures, inspections and schedules, and maintain logs and reports
• Manage and achieve all areas of budgets by implementing proper cost controls i.e.: purchase orders/inventory, reviews/bids, etc. Establish both short and long term budgets and forecasts for maintenance. Display sound judgment in regards to managing cost control measures
• Provide outstanding guest satisfaction and courteous cooperation with fellow associates in all departments
• Responsible for knowing and committing to company policies, SOP’s, quality express commitments, as well as the company's core values; customers, mutual respect, passion, innovation, performance
• Must follow and comply with all company policies as outlined in the employee handbook and practice the 7 habits of hospitality at all times
• Must be visible, available to work all shifts, and able to assist guests as needed
• Recruiting, training, developing, coaching and counseling staff
• Perform appraisals of all staff as outlined in SOP’s. Organize monthly meetings and perform follow-up with staff
• To ensure units are clean, inspected according to quality standards and recorded
• Assessing and reporting safety hazards associated with maintenance of equipment and resort property
• Complete proper incident reports
• Report, plan and implement window, carpet and upholstery care and cleaning
• To report and record maintenance problems in timely manner
• To inform front desk of room status via the property management system
• To ensure compliance with resort and OSHA safety standards
• Train staff in fire and emergency procedures
• Ensure department representatives on the safety committee take an active role
• Ensure employees are dressed properly, with a neat appearance and name tag
• Ensure departmental tasks are completed in a timely and efficient manner to train employees
• Encourage and praise employees to result in a positive morale
• Ensure proper procedures are followed when using maintenance equipment


Job Requirements

One year of technical training after high school • 1 year Maintenance Supervisor • 1 year management experience • HVAC (A/C) and Refrigeration certification is preferred • Knowledge of daily resort operations, budgetary constraints & problem resolution • Ability to interact with a wide range of people • Strong written and verbal communication skills, as well as organizational and supervisory skills • Ability to motivate, develop, and mentor staff • Ability to multi-task and meet deadlines

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW