Guest Services Manager in Branson, MO by Bluegreen Vacations

Date Posted: 5/4/2020

Job Snapshot

Job Description

Falls Village Resort located in Branson, MO is seeking an outgoing and experienced Guest Services Manager. You will be responsible for the daily operations of the Guest Services Department. The Guest Services Manager is oversees inventory and rate management to maximize revenues; maintaining guest service standards and ensuring owner and guest satisfaction Responsibilities include, but not limited to:
• Interviews, hires, schedules, coaches, counsels, and disciplines associates per established standards • Responsible for efficient daily operation of Guest Services, while adhering to budget guidelines. • Maintains adequate and accurate room inventory. • Monitors availability and reservations for accuracy. • Trains Guest Service & Night Audit Associates on proper reservation processes and procedures • Responds to guest questions, concerns, comments, and requests promptly, courteously and professionally • Maintains the resort comment card and other grading system standards. • Verifies nightly audits to ensure financial controls are being met • Delegate duties and responsibilities to Guest Services Supervisors when appropriate Be part of a team committed to creating lasting vacation memories! YOU BRING as an Guest Services Manager: • High school diploma or equivalent (G.E.D.) • 4+ years in Hotel/Resort management required • Timeshare background preferred • Must be familiar with the daily operations of the front office, including room reservations. • Ability to effectively lead a team of 5 or more associates • Proficient knowledge of MSOffice Suite. Knowledge of PMS • Ability to anticipate and assess guests needs and is sociable and outgoing with people BENEFITS YOU’LL ENJOY: • 4 weeks of Paid-Time Off • 401K Match • Medical, Dental, Vision Insurance • Flexible Schedule and more! JOIN BLUEGREEN: Ready to be part of the fun? APPLY today to join us in our purpose to “Share Happiness.”  

 Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW  

Other details

  • Job Family Hospitality (Food Service & Lodging)
  • Job Function Merit Only
  • Pay Type Hourly
  • Travel Required No
  • Required Education Some College