Confirmation Associate in Orlando, FL by Bluegreen Vacations

Date Posted: 1/16/2021

Job Snapshot

  • Employee Type:
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

At Bluegreen Vacations, we know where our true value lies. It’s not in our 60+ resorts spread across the U.S. and Caribbean, it is our associates—the people who work here—who we value most.

At Bluegreen Vacations, our purpose is to deliver a great vacation experience, every time. To add even greater value for our Vacation Club owners and their families, Bluegreen has created strategic alliances with industry leaders to provide exclusive benefits like one-of-a-kind experiences and a greater range of vacation options. That’s why Bluegreen Vacations is the Official Vacation Ownership Provider for Bass Pro Shops® and Cabela's®,  Choice Hotels® and NASCAR®. We invite you and your family to discover a better way to vacation with Bluegreen.

The Confirmation Associate works to ensure that qualified prospects are delivered to the sales sites throughout the Company. They provide guests with a high level of personal service to ensure their vacation and reservation expectations are met or exceeded.
Responsibilities Include:
•   Confirms that travel and minimum eligibility requirements are met for the promotional vacation with guests from a variety of marketing channels, including some Bluegreen owners
•       Actively engages with guests scheduled to travel within a 21day window, utilizing a variety ofmethods, such as with the use of an automated dialer system, manual dialing when necessary, and receiving incoming phone calls routed through an IVR or direct dial queues.
•       Receives and responds to an array of phone calls in addition to guests confirming travel plans, such as guests wishing to cancel or change their reservation dates, add enhancements, ask general questions, etc.
•      Achieves sales objectives by utilizing sales techniques to sell additional vacation enhancements, such as accommodation upgrades, additional nights, cruise certificates, and attraction tickets.
•   Resolves guest issues by providing common sense solutions, overcoming objections, and saving guests from canceling their reservation, vacation getaway, or enhancement purchases. 
•      Limits transfers to other departments to maximize the guest experience and provide one call resolution.
•     Maintains an extensive knowledge base in regard to available vacation offers, details of participation, destinations, accommodations, system updates, promotions, etc. by using available tools to provide guests with accurate and pertinent information.
•       Assists with the training of new associates when necessary.
•     Collaborates with the Reservation Support team to secure additional reservations and 
tours; follows up on all pending requests until completion and returns all calls in a timely
•       Places outbound calls to guests who may already be confirmed to provide additional 
information or to pitch additional enhancements.
Job Requirements:
•       High school diploma or equivalent
•       1 year experience in a customer service role. Call center and sales experience is a plus.
•       Proficiency with MS Suite
•       Strong sales techniques, detail oriented, and problem-solving skills
•       Good verbal and written communication skills
•       Operates at a fast pace, able to multi-task, and can adapt to change
•       Ability to perform well under stressful situations

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW  

Other details

  • Job Family Customer Service
  • Pay Type Hourly
  • Employment Indicator Regular
  • Travel Required No
  • Required Education High School
  • Job Start Date Monday, January 11, 2021
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  • Orlando, FL, USA

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