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Assistant Manager, Billing & AR in Boca Raton, FL by Bluegreen Vacations

Date Posted: 4/16/2019

Job Snapshot

Job Description

Purpose:

The Assistant Manager oversees the daily operations of the Billing and Accounts Receivable team, interact and collaborate daily with the Manager to support the overall needs of the team, and contribute to performance appraisals. Also, the Assistant Manager will also work closely with team leads/seniors to monitor and enhance the performance of the team in areas of process improvements, team building, productivity, and employee satisfaction.
Additionally, the Assistant Manager will focus on streamlining processes and prompt reporting of overall Financial Services activity such as work volume, team’s performance (turn-around-time), quality assurance, owner servicing / Salesforce, payment processing and collections efforts.

Responsibilities:
• Manages the day-to-day operations for the Billing and Accounts Receivable team
• Develops and maintains good employee relations
• Maintains daily contact with team members to review obstacles and questions by providing guidance on how to proceed with the task at hand
• Assists manager in associate development by identifying strengths, weaknesses and trends
• Administratively monitors team’s performance with tracking individual associate performance
• Works with manager and coach associates for success by providing timely and effective feedback to reach optimal performance
• Contributes to associate annual performance appraisals
• Informs Manager promptly and fully of issues with associate performance, progress of processes, and unusual matters of significance with suggested alternatives to ensure prompt corrective action can be completed
• Identifies, reports and provides process improvements to gain productivity and efficiency
• Analyzes the activities of the team, ensuring the volume of work produced meets service standards and exceeds quality standards
• Reviews annual maintenance fee billings to ensure the association’s ABC policies are followed precisely
• Monitors and identifies trends in Accounts Receivable such as payments, refunds, chargebacks, etc.
• Assists with collections efforts, as needed, including working with the outside collection agencies to review accounts
• Conducts internal and external reporting including scheduled and ad hoc reports
• Develops and maintains a department-wide dashboard
• Provides Salesforce oversight, reporting and escalations management
• Reviews team Kronos entries daily, correct discrepancies, and submit accurate timesheets to HR Payroll biweekly
• Monitors and audits internal/external inquiries through escalation channels to ensure prompt resolution
• Formulates and maintains training manuals to capture process changes and assist with future training.
• Assists Manager with the creation, implementation, management of incentives and recognition programs
• Arranges cleanup projects to ensure accuracy and data integrity
• Reviews and approves PTO to ensure proper staff coverage
• Responsible for Business Continuity and Disaster Preparedness initiatives
• Participates in new project rollouts and system testing for new initiatives or process improvements

“Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW.”

Job Requirements

• Bachelor degree or equivalent work experience
• 3 + years in supervisory or management role
• Billing and Accounts Receivable experience
• Process improvement experience
• Working with reporting tools
• Communicate effectively (verbal and written)
• Strong MS Office skills, specifically in Excel. Experience with AS400 a plus.
• Aptitude for strong customer service

Leadership Competencies:
• Lead without written rules or guidelines
• Coach, mentor, develop self and others
• Confidence in both written and oral communication
• Exceptional collaboration
• Inspires commitment
• Skillfully performs in a fast-paced environment
• Maintain open lines of communication
• Handles all confidential matters with sensitivity
• Ability to lead by example and take active ownership and accountability with projects

Knowledge:
• Billing, Accounts Receivable and Administration Support
• Extract relevant knowledge for key decisions from disparate data
• Documentation experience
• Excellent presentation, written and verbal communication skills
• Strong problem-solving skills
• Ability to multi-task
• Extraordinary attention to detail with strong analytical and problem-solving skills
• Must be motivated, reliable, resourceful and innovative




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