Salesforce Administrator in Boca Raton, FL by Bluegreen Vacations

Date Posted: 7/15/2019

Job Snapshot

Job Description

Purpose:

The Salesforce Administrator assists with the ongoing development and support of Bluegreen’s salesforce.com deployment. The administrator works closely with functional leaders, various organizational units, and subject matter experts to identify, develop, support and deploy new business processes. The Salesforce Admin administers maintenance and deploys configuration changes for the Salesforce Sales Cloud, Service Cloud and Marketing Cloud platforms, as well as partners with the appropriate teams to resolve incidents and deliver enhancements. The Salesforce Administrator is responsible for executing on the day-to-day configuration, support, maintenance and improvement of the CRM platform.

Responsibilities:

• Serves as the primary system administrator for the Salesforce.com environment with 400+ users
• Responsible for all basic administrative functions including code deployments, change control compliance, metrics reporting, workflows and other routine tasks
• Completes regular internal system audits and prepares for upgrades
• Oversees and monitors Salesforce.com data feeds and other integrations
• Maintains records by performing systematic clean ups of reports and performs routine data integrity health checks
• Maintains objects and fields as needed (i.e. retire unnecessary fields and/or create new ones). Performs workflow updates, data validation, alerts, communication templates, etc.
• Creates and maintains reports and dashboards that can deliver insights and success metrics into the platform health and overall usage
• Assists in the evaluation, scoping and completion of new development requests ensuring compliance with existing processes
• Works with our IT team to establish new processes to support administrative, development, and change management activities
• Proactively recommends solutions, processes, capabilities or apps that will enhance end user experience, enrich the 360 view of the customer, improve usability, enable productivity for users, and optimize or automate processes
• Responsible for system configuration changes to ensure optimal platform performance, usability to meet the strategic goals and needs for the business
• Effectively acts as the liaison between users, vendors and the application development teams on support matters
• Troubleshoots reported issues, working directly with SMEs as needed, monitoring key processes to ensure they are successful

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

Job Requirements

• Bachelor’s Degree in Computer Science, Information Systems or related field desired
• Knowledge of Salesforce development ecosystem, including Apex, SOQL, SOSL, Lightning, and Visualforce
• Experience with Marketing Cloud preferred
• Saleforce.com Admin (ADM201 and ADM211) certified
• Sales Cloud, Service Cloud and Developer certifications preferred
• Working knowledge or certification in ITIL Foundations and proven ability to follow change management (release) and incident management processes
• Strong understanding of Salesforce.com best practices and functionality
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
• Excellent analytical, communication, and problem-solving skills
• Strong data management abilities
• Strong diagnostic capabilities and sense of urgency to see things through to completion
• Ability to identify issues quickly and facilitate discussion for resolution
• Ability to communicate effectively with all levels of management
• Strong attention to detail

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