Resort Manager in Wisconsin Dells, WI by Bluegreen Vacations

Job Description

We are now hiring a Resort Manager. Apply today; Bluegreen Vacations is hiring immediately!

Schedule: 8:30-5:00 PM, to include weekends and holidays 

Location:  S944 Christmas Mountain Rd, Wisconsin Dells, WI 53965

Check out our Resort here: Christmas Mountain Village

Welcome to Bluegreen Vacations. We aim higher You should too.

Be part of a team committed to creating lasting vacation memories! 

Learn more about our DNA; click here: #PowerOfVacation

JOB SUMMARY:
As Resort Manager, you will manage the Resort's daily operation, maintain established costs and quality standards. You are responsible for maintaining the Resort's assets, local marketing of the Resort's products and services, and guest satisfaction. You will develop, coach, mentor all resort management, and perform appraisals of our departmental leadership and all resort associates.

You maintain the highest level of ethics and integrity by ensuring orientation, training, and development for all associates providing a positive work environment.

Christmas Mountain Village has our most diverse amenities offer in our Resorts portfolio, ranging from Golf, Ski, Dining, and plenty of outdoor and indoor Activities.

WHAT YOU WILL DO: 

• Ensure the highest customer service level to current and prospective owners and guests.
• Maintain a positive brand image and company reputation focusing on Service Excellence.
• Drive and achieve quantitative resort financial objectives, including Retail Sales, Labor, HOA Budgets, Cost-of-Goods-Sold and Forecasting, and Expense Management.
• Achieve hotel revenue and yield management goals while achieving occupancy goals. 
• Manage and achieve all areas of budgets by implementing proper controls.
• Passion for excellence, a love for services, and an innate grasp to plan, implement, evaluate and continually improve operations. 
• Motivate and demonstrate respect and humility by setting communication expectations.
• Ensure effective interdepartmental operations, address and resolve guest and team member questions or issues and lead adherence of all SOP's and timelines. 
• Maintain resort designations, such as RCI (Resorts Condominium International), Medallia Guest Satisfaction score benchmarks. Responsible for resort payroll functions. 

YOUR BACKGROUND: 

•  You have a 4-year degree in Hospitality or Business discipline preferred.
• You have 5+ years of hospitality, 3+ years of leadership, and 2+ years minimum of Timeshare Management experience. Experience with developing financial budgets.  
• You have experience leading and managing a property of 200+ keys or 300+ rooms hotel and year-round occupancy averaging 80% or more.
• You have both customer-facing and back-of-house experience. 
• You have a track record passing Quality Assurance, Loss Prevention Internal Audits.     
• Experience in SOP Adherence, PMS knowledge, and yield management of inventory.     

BENEFITS YOU'LL ENJOY:

• Medical, Dental, Vision Insurance, and 401k match. For more, click here: Benefits
• Four weeks of Paid-Time Off
• Associate safety-first approach 

To be eligible to apply for an internal career opportunity, you must be: 

1. Generally, be in your current position a minimum of nine (9) months if you're in a non-exempt position and 18 months for exempt status.  

2. Have maintained satisfactory performance levels in the previous six (6) months. 

Specific salary information will not be discussed during the initial inquiry; however, interested candidates will be advised if the position would be considered a promotion in terms of responsibility and salary or comparable to your current position and salary. 

Although a resume is highly recommended, if you do not have a resume, please tell us about your professional work experience when you apply online in the box that asks you to copy and paste your resume.   

Each resume is carefully reviewed and considered for our open position(s). If there is an opportunity for an interview, applicants will be contacted; however, please note that interviews are not guaranteed due to the volume of applicants. 

• Job Family Hospitality (Food Service & Lodging)
• Job Function Bonus and Merit
• Pay Type Salary
• Employment Indicator Regular
• Travel Required Yes
• Required Education Some College

• Wisconsin Dells, WI, USA