Guest Services - Work and Learn in Wisconsin Dells, WI by Bluegreen Vacations

Date Posted: 4/10/2021

Job Snapshot

Job Description

Join our Summer Work & Learn Program hiring now in Guest Services, May to August.
We have housing available.


WE ARE COMMITTED TO TRAINING CUSTOMER OBSESSED PEOPLE!

Apply today; Bluegreen Vacations is hiring immediately!

Our Work & Learn Program offers an immersive experience within Hospitality. You will have access to Live Class Topics (virtually or safely distant) ranging from:

Growth, Passion and Success NHO
You will get an in-depth look at our Company’s history, culture, and benefits of becoming a Bluegreen Family member.

• hospitality happens here™
You will be given the tools to exceed our guests’ service expectations, and the philosophy of hospitality happens here™. It’s how we in Resort Operations Share Happiness, our service philosophy, and 7 Habits of Hospitality, showing you how to WOW guests and owner.

Introduction to Timeshare
You will learn about the Timeshare Business and the difference between the Hotel and Timeshare Industries.

Executive Meet & Greet
You will learn from, interact with, and ask questions to your VP-level executive. The virtual face-to-face meeting is a tremendous networking opportunity and a chance to pick a successful leader's brain and hospitality heart.

Social Styles – How to Communicate Better with Anyone
Recognize the significance of social styles and interpersonal effectiveness and define each style's positive and negative attributes. You will have the opportunity to Identify your own style and flexibility and learn how to communicate more effectively and work effectively with ANYONE.

Bluegreen Invests in YOU
Learn about the incredible investment we make in each associate. From the first day of your journey at Bluegreen Vacations to achieving career goals, you will find Career Accelerator steppingstones. These include instruction, experiential learning, networking, and mentorship.

You will have access to online resources to help with your professional development.

JOB SUMMARY:

As a Guest Services Associate (Front Desk Associate), you serve as the first point of contact and manage all aspects of the guests’ or owners’ accommodations. You provide excellent customer service by greeting, managing reservations, registering, providing room details, and checking out of the Resort delivering an outstanding guest experience.  

  • Manage reservations Providing check-in & check-out services.
  • Liaise with housekeeping on room availability, cleanliness, and furnished to accommodate guests’ needs.
  • Following up with all guests and departments concerning any open issues.
  • Posting room charges and incidentals.

YOUR EXPERIENCE:

  • High school diploma or equivalent (GED). 
  • Prior hotel or resort experience preferred. 
  • You have computer and hotel reservations software experience preferred.
  • You have an outgoing personality and excellent service orientation.
  • You prioritize managing your time, working quickly without compromising quality.
  • You work with little supervision, maintain a high level of performance, and follow standard   operating procedures (SOP's), step-by-step instructions following Bluegreen regulations.
  •  

    Compensation: starting at $12.00 an hour
    Schedule: AM/PM shifts(7AM – 4 PM, 3 PM – 11PM), weekends required
    Location: S944 Christmas Mountain Rd, Wisconsin Dells, WI 53965
    Housing: $95 per week via third party


    Be part of a team committed to creating lasting vacation memories! #PowerOfVacation

    For jobs near you, text “Bluegreen” to 63789 or click all jobs at Bluegreen Vacations.

    Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW 

    Other details

    • Job Family Hospitality (Food Service & Lodging)
    • Job Function Merit Only
    • Pay Type Hourly
    Apply Now
    • Wisconsin Dells, WI, USA