Guest Reception Representative in Charleston, SC by Bluegreen Vacations

Date Posted: 2/18/2020

Job Snapshot

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Job Description

Bluegreen Vacations is a purpose driven company. Our purpose is to provide our owners and guests with a great vacation experience, every time. We believe that vacations have the power to enhance the well-being of the mind, body, and soul. We believe that vacations provide life-enriching experiences that, when shared with loved ones, can serve to strengthen bonds, and provide a lifetime of cherished memories.

Are you ready to get a career started in the exciting industry of vacation ownership? Join our team and help us move our purpose forward.

We are currently looking for individuals with a great smile and eagerness to serve. We believe that through hard work and dedication every associate can make a positive impact in the life of both our internal and external customers. Every new associate will be provided with a training path that will lead to obtaining high level certifications of expertise to ensure excellence in service.


•Greet all guests in a warm and professional manner.
•Understand and follow all processes as outlined in the Guest Training Manual SOP.
•Maintain a positive working relationship with Sales, Marketing and Admin.
•Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
•Accurately assign guests to a Sales Representative in the order they arrive.
•Ensure all information is updated in Concierge from the guest registration within a timely fashion.
•Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.
•Assist in ensuring all downstream reporting is accurate including: Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables and BI Reporting by maintaining a superior level of data integrity.
•Log escalation of customer complaints/concerns as outlined by Site Level Management.
•Ensure all Guest Action Forms/Policy Waivers are completed and provided to the necessary parties in a timely fashion.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad
candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

Job Requirements

•High School Diploma or equivalent.
•3 to 6 months prior experience providing general clerical support.

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