Director of Housekeeping in Wisconsin Dells, WI by Bluegreen Vacations

Date Posted: 3/14/2020

Job Snapshot

Job Description

Christmas Mountain Village in Wisconsin Dells is seeking an experienced Director of Housekeeping. The Director of Housekeeping is responsible for the entire scope and operation of the Housekeeping Department under the guidance of the General Manager.  Responsibilities include making recommendations with the hiring, firing, and training of all Housekeeping personnel; and handling guest’s complaints or problems in a quick and efficient manner including lost, found, and missing items.  Responsible for maintaining the housekeeping key inventory system.  Responsible for maintaining a safe working environment as well as a good working relationship with other departments.

Responsibilities include:

  • Interview, hire and train all Housekeeping personnel
  • Assist in cleaning/inspecting rooms and common areas, as needed
  • Oversee and maintain inventory for entire Housekeeping Department
  • Assist with compiling and reporting accurate status of guest rooms from both Maintenance and Housekeeping to Front Office prior to the 4PM check-in time and enforce policies and procedures to maintain Q/A standards at or above passing
  • Ensure the satisfaction of all guests by implementing and maintaining proper Guest/Owner relation programs
  • Prepare daily work schedule for Housekeeping staff and ensure that staff is developed and mentored for the success the company and employee morale
  • Responsible for Common Area & Projects and frequent inspection of the projects and public areas to ensure up to the standard
  • Orchestrate all specialty cleaning needs (deep cleans and carpet cleaning)
  • Ongoing working knowledge of the Budget, Budget Forecasting and explanations of any variances through assisting with annual budget and adhering to the final Board approved budget
  • Approve all ordering of linen, housewares, and supplies

 

Qualifications:

  • High school Diploma required, with preferred secondary education and vacation ownership experience
  • 5+ years of Hospitality Operations experience.
  • 3+ years of experience as a Housekeeping Manager with a minimum seasonal occupancy of 80%, timeshare experience preferred.
  • Financial management experience required, e.g. ability to analyze dept. P&L statements, develop operating budgets and forecasting, balance sheet management, cash flow/accrual management and inventory controls
  • Interpersonal skills necessary to deal effectively and courteously with diverse groups of people and associates in all levels of management. Must possess strong communication skills.
  • Strong sense of Teamwork with close working relationship with Guest Services and Maintenance. Strong problem resolution skills. Participation in refurbishment projects. Strong ability to negotiate contracts. Nurture relationships with outside vendors.
  • Ability to select and develop top talent.
Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW 

Other details

  • Job Family Hospitality (Food Service & Lodging)
  • Job Function Bonus and Merit
  • Pay Type Salary

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