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Call Transfer Supervisor in Orlando, FL by Bluegreen Vacations

Date Posted: 5/11/2019

Job Snapshot

  • Employee Type:
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

•**PM SHIFT***

The Call Transfer Vacation Sales Supervisor oversees and provides leadership to their Call Transfer vacation sales team and supports the Call Transfer department. The Supervisor’s sales team will take inbound calls that are transferred from various sources to promote the company’s products; explain available vacation offers, qualifications, sales terms; and answer all client questions appropriately and effectively in an attempt to sell vacations. The Supervisor will ensure that all clients’ purchasing and sales process expectations are met and/or exceeded. He/she is in charge of overseeing the daily operations of their sales team; such as training, monitoring, coaching, counseling, call walking and working with senior management. He/she will also work closely with the leaders of all other departments to achieve company goals. The Call Transfer Vacation Sales Supervisor will focus on sales conversion percentage by utilizing sales training and putting an emphasis on sales techniques and job knowledge to exceed minimum standards. He/she will ensure all team and department members adhere to company standards and are professional and courteous at all times.

Specific duties to include:
• Supervise the day to day operations of the Call Transfer Division while maximizing vacation sales and call conversion percentage
• Train, monitor, counsel, and motivate agents while tracking attendance, schedule adherence and sales performance
• Develop and implement creative training methods to assure your team consistently exceeds performance standards
• Implement impromptu training sessions during times of low call volume to strengthen the sales agents.
• Give direction to Team Leads and implement a daily game plan for the success of your team
• Review / generate reports –daily and weekly team stats for your agents, dialer stats on performance of employees with an emphasis on work rules, policies, procedures, behavioral competencies and minimum standards
• Ensure that conversion percentage exceeds minimum standards
• Learn to operate our computer system to perform various functions; such as location availability, deal entry, and agent stats

Your career with Bluegreen Vacations includes:
• Paid Training
• Attractive compensation plan (base hourly plus an uncapped commission with unlimited earning potential)
• Medical, dental and vision plans
• 401 (k) with company match
• Generous paid time off plans – increase with tenure
• Associate Use of Resorts Program (up to 7 nights at $75 for the entire stay – four times a year)
• Education Assistance Program for qualified areas of study (hospitality, business, human resources, etc)
• Career growth opportunities
• Life Insurance, Short Term and Long Term Disability Plans
• Team Member Referral Bonus Program
• Fun, friendly work environment

Job Requirements

• High School Diploma or equivalent

• Minimum 1-year call center supervisory experience, call transfer and/or
timeshare knowledge a plus. At least 2 years’ experience in sales.

• Strategic management, negotiation, management, excellent communication
skills, productivity and performance management techniques. Budget
experience, as well as quality management, strategic customer relationship.
MS Office suite.

• Very strong sales technique, competency, strategic thinking, business
oriented, results oriented, decision maker, self-directed and self-starter,
assertive, creative, strong analysis, evaluation, and planning capabilities.
Strong interpersonal relationship and communication skills to negotiate and

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