Senior Development Services Specialist- Partner Engagement in Boca Raton, FL by Bluegreen Vacations

Date Posted: 7/8/2018

Job Snapshot

Job Description

Purpose:

The role of the Senior Development Services Specialist – Partner Engagement responsible for supporting the relationships and related systems that the department oversees or assists in managing which may include Prizzma, Medallia, Salesforce, Traveler Plus vendors, Choice Hotels and other partners. The main responsibilities for this position would be to ensure that we are developing programs that maximize the benefits of the partnership and uses for associated digital products where applicable, streamlining and documenting processes, planning and implementing programs and enhancements, communicating with internal departments and external partners, assisting with contract negotiations, and assisting with identifying partner solutions for business needs and developing the partner roadmap.

Responsibilities:

• Provide on-going support of partner program, benefits, and applications including content and data management
• Maintain associated program resource documents
• Evaluate partner systems, capabilities, benefits and programs and make recommendations that align with business goals and needs
• Assist in partner implementations including internal integrations and partner specifications
• Write user stories, specify acceptance tests, and complete UAT testing
• Communicate project statuses and coordinate the flow of deliverables internally and externally
• Effectively communicate with cross-functional partners, including internal and external stakeholders
• Assist in data analysis to drive pro-active planning for future development
• Assist with customer support, customer and partner inquiries, issues and resolution of issues, across multiple departments
• Document both front end and back end tasks and SOPs for training, implementation, or handoff to new business owner
• Prepare presentations summarizing results and/or client/project information
• Run queries, pull data, and perform data analysis, as requested
• Assist with contract negotiations as needed for new agreements, extensions or renewals
• Any additional tasks as requested

“We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.”

Job Requirements

Bachelors degree required.

Three years related experience and a proven track record with project management, inter departmental communication / collaboration, marketing, or client support/management in the Vacation Ownership, Real Estate, Travel Club, Hospitality or comparable industries. Digital/software experience a plus
Customer Service Fundamentals, MS Office Suite
• Resourceful and able to complete tasks with minimal guidance
• Comfortable multi-tasking in a fast paced environment
• Able to work independently and part of a team
• Detail-oriented, a critical-thinker with strong organizational and communication skills
• Analytical and skilled in Excel
• Creative and forward-thinker

Excellent client management, project management, communication and interpersonal skills. Detail oriented with strong analytical and problem solving skills. Must enjoy a constant challenge in a fast-paced work environment, be focused on the bottom line, and able to react quickly to changing market conditions and external needs. Candidate must have strong computer skills and technical aptitude to compliment a strategic outlook to any project. Vacation ownership or real estate experience a plus.


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