Resorts - Resort Manager - King 583 in Charleston, SC by Bluegreen Vacations

Date Posted: 10/8/2018

Job Snapshot

Job Description

The Resort Manager is to manage the resorts daily operation, maintain established costs and quality standards. Responsible for maintaining the resorts assets, local marketing of the resorts products and services, and development of the resorts human resources and Owner/Guest satisfaction.

Responsibilities include:
• Perform appraisals of resort managers, coach, and counsel and develop all resort management staff. Maintains procedure for orientation, training and development of all associates.
• Manage and achieve all areas of budgets by implementing proper controls
• Maintain personal contact with owners/guests of resort. Monitor and maintain procedures for safety of guests and associates.
• Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out.
• Maintain all reporting SOP’s and timeline as outlined by the regional director and corporate. Demonstrate a passion for excellence, a love for services and innate grasp to plan, implement, evaluate and continually improve operations.
• Create a positive work environment by maintaining the highest level of ethics and integrity.
• Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up.
• Ensure effective interdepartmental operations, address and resolve guest and team member questions or issues.
• Ensure the highest level of customer service to current and prospective owners and guests in order to maintain a positive brand image and company reputation.
• Ensure that superior guest service is provided and must have a strong focus on Service Excellence and building a community.
• Achieve hotel revenue and yield management goals while achieving occupancy goals.
• Leads by example and communicates effectively
• Responsible for maintaining resort designations, such as RCI (Resorts Condominium International, exchange program), Medallia Guest Satisfaction score benchmarks, and adhering to the resorts financial budgets.
• Responsible for resort payroll functions.

~UP

Job Requirements

• 4-year college degree in Hospitality or business discipline preferred and/or 8 years of management experience
• 5+ years hospitality experience, 3 years in a leadership capacity and 2 years minimum of Management experience in timeshare with at least 100+ keys, or 200+ room hotel with year round occupancy on average of 80% or greater. Minimum 2 years of experience as ARM in similar environment or 3 years of DH experience in tier 3 or 4 resort. Need to have customer facing and back of house (Maintenance or Housekeeping) experience.
• Minimum 3 years Management experience.
• Proven track record passing Quality Assurance, Internal Audit and Loss Prevention audits
• Knowledge of PMS management
• Extensive knowledge of SOPs and Bluegreen service culture
• Yield management of inventory a plus
• Audit certified
• Microsoft Office
• Strong leadership skills
• COT knowledge
• Ability and willingness to mentor and develop department heads for career progression
• Reserves and Balance Sheet management knowledge. The ability to analyze financial metrics. Extensive knowledge of Reserve studies and ability to properly analyze funding requirements and provide for the long and short term Reserve needs of multiple associations. Proven ability to successfully oversee the management of multiple Reserve projects

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