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Resorts - Maintenance Manager - Lodge Alley Inn in Charleston, SC by Bluegreen Vacations

Date Posted: 1/24/2018

Job Snapshot

Job Description

Purpose:

The maintenance manager is to direct the resort maintenance/technical and common area staff to effectively maintain all resort facilities/equipment/property. The maintenance manager is responsible for maintaining proper working relations within the department and with other operating departments on property and for providing outstanding guest satisfaction.

Responsibilities:

• Lead by example and ensure all maintenance and common area sop's are being followed as outlined in the sop manual
• Ensure all associates practice the 7 habits of hospitality at all times
• Accountable for the safe and efficient maintenance of the resort through proper supervision and management of maintenance, technical and common area staff
• Assist as required in solving complex maintenance problem
• Direct the implementation of maintenance plans with consideration to operational and budgetary constraints
• Schedule and perform routine/preventive/emergency maintenance and troubleshooting of equipment
• Work with other department managers to schedule and co-ordinate inspections and repairs
• Responsible for the hiring, training and supervision of maintenance staff
• Responsible for supervising overall activities of maintenance and common area staff, including employee development through training, performance evaluations, and salary administration
• Organize and hold monthly department meetings
• Develop, implement, and monitor all maintenance policies and procedures, inspections and schedules, and maintain logs and reports
• Manage and achieve all areas of budgets by implementing proper cost controls i.e.: purchase orders/inventory, reviews/bids, etc. Establish both short and long term budgets and forecasts for maintenance. Display sound judgment in regards to managing cost control measures
• Provide outstanding guest satisfaction and courteous cooperation with fellow associates in all departments
• Responsible for knowing and committing to company policies, SOP’s, quality express commitments, as well as the company's core values; customers, mutual respect, passion, innovation, performance
• Must follow and comply with all company policies as outlined in the employee handbook and practice the 7 habits of hospitality at all times
• Must be visible, available to work all shifts, and able to assist guests as needed
• Recruiting, training, developing, coaching and counseling staff
• Perform appraisals of all staff as outlined in SOP’s. Organize monthly meetings and perform follow-up with staff
• To ensure units are clean, inspected according to quality standards and recorded
• Assessing and reporting safety hazards associated with maintenance of equipment and resort property
• Complete proper incident reports
• Report, plan and implement window, carpet and upholstery care and cleaning
• To report and record maintenance problems in timely manner
• To inform front desk of room status via the property management system
• To ensure compliance with resort and OSHA safety standards
• Train staff in fire and emergency procedures
• Ensure department representatives on the safety committee take an active role
• Ensure employees are dressed properly, with a neat appearance and name tag
• Ensure departmental tasks are completed in a timely and efficient manner to train employees
• Encourage and praise employees to result in a positive morale
• Ensure proper procedures are followed when using maintenance equipment


Job Requirements

• One year of technical training after high school
• 1 year Maintenance Supervisor
• 1 year management experience
• HVAC (A/C) and Refrigeration certification is preferred
• Knowledge of daily resort operations, budgetary constraints & problem resolution
• Ability to interact with a wide range of people
• Strong written and verbal communication skills, as well as organizational and supervisory skills
• Ability to motivate, develop, and mentor staff
• Ability to multi-task and meet deadlines

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