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Resorts - Housekeeping Manager - Solara in Miami, FL by Bluegreen Vacations

Date Posted: 5/8/2018

Job Snapshot

Job Description

The Housekeeping Manager is responsible for the operation of the Housekeeping Department under the guidance of the Resort Manager. Responsibilities include yet are not limited to assisting in the hiring, training, discipline and termination of all Housekeeping personnel as well as resolving guests’ complaints or issues in a quick, courteous, efficient manger including the handling of lost, found and missing items. The position includes the responsibility of promoting and maintaining a safe and friendly working environment as well as good working relationship with other departments and department managers.

 Supervise the housekeeping staff and all functions of the department under the direction and guidance of the General Manager
 Assist in cleaning and inspections of room as necessary
 Complete reports and maintain communication with Front Office with retards to status of guest units
 Enforce company policy and procedures as part of maintaining Quality Assurance standards at expected levels
 Order and maintain inventory on unit supplies, linens, laundry, and cleaning supplies with respect to budget
 Oversee ongoing training of all Housekeeping supervisors and other personnel
 Coach and counsel all Housekeeping personnel with regards to career development under direction of General Manager
 Complete Personnel Performance Appraisals per company schedule and policy
 Maintain proper Guest Relation programs to insure the satisfaction of all guests
 Maintain quality benchmarks as established for Bluegreen and RCI comment cards
 Prepare daily work schedule for Housekeeping staff.


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Job Requirements

- Minimum of 1 year Housekeeping Manager experience in hotel
- Experience managing a team of 5-10 employees
- Experience with Customer service and quality standards including audits and SOPs, MS Office.
- Strong interpersonal communication skills, detail oriented, problem solving skills,
ability to analyze information quickly and accurately and resolve issues in a timely and effective manner