Resorts - Assistant Resort Manager - MountainLoft in Gatlinburg, TN by Bluegreen Vacations

Date Posted: 6/13/2018

Job Snapshot

Job Description

Responsibilities:

• Associate Management – To Assist in recruiting, training and ongoing training of all staff. Perform appraisals of resort managers, coach and counsel, and develop all resort management staff. Organize monthly meetings and perform follow up to all staff. Maintains procedure for orientation, training and development of all associates. Leads by example and ensures that all associates follow SOP’s and the 7 Habits of Hospitality.
• Inventory Management – Ensure resort inventory is managed effectively to attain the highest yield per resort objectives. Conduct weekly yield meetings.
• Controls/Budgets/Financials – Assists in preparing and submitting the resort annual business plan. Assists in managing and achieving all areas of budgets by implementing proper controls. Periodically checks audits to ensure all financial controls. Ensures all financial SOP’s are being followed as outlined in the Financial SOP checklist. Anticipates and documents capital expenditure requirements.
• Guest and Owner Relations – Maintains personal contact with owners and guests of resort. Monitors and maintains procedures for safety of guest and personnel. Maintains high levels of service as outlined in the SOP manual. Performs weekly inspections to ensure quality. Ensure all communication standards are being met and all association administration and fiduciary duties are being carried out.
• Reporting and Communication – Assists in maintaining all reporting SOPs and timelines as outlined by the Resort Manager.
• Must be visible, available to work all shifts as required by resort needs, and be able to assist guests as needed.

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