Customer Account Representative (bilingual - Spanish) in Indianapolis, IN by Bluegreen Vacations

Date Posted: 10/3/2019

Job Snapshot

Job Description

Bluegreen Vacations is seeking full-time Bilingual Customer Account Representatives for its customer contact center in Indianapolis.

Share Happiness: Just as every person needs a purpose, a place to belong, a reason to exist and something to believe in, so too must companies know the why behind what they do. At Bluegreen Vacations, we believe in the power of vacation. We believe vacations make people happier by sharing time together, smiles and memories. Our purpose is to share happiness.


Read more about us below… for our next Training Class starting November 4th


• 20 days of Paid Time Off per year!
• Generous benefits package
• Fun, team-oriented environment
• Inbound call center; no telemarketing
• Career advancement opportunities
• Opportunities to volunteer in the community and fundraise for charitable organizations
• Comprehensive training program
• Guaranteed hourly base pay with additional incentives for performance
o average earning capability is $17.50 per hour


In this customer service role, you will use your creative problem-solving abilities to directly, and positively, impact the customer experience. Our contact center receives inbound calls from both Spanish-speaking and English-speaking customers who need help with specialized and complex account questions that cannot be completed online. In addition, Bilingual Customer Account Representatives correspond via email and online chat communications. And, that’s where you come in…saving the day with confidence and providing excellence in customer care!

The opportunities within this role include personalization of the customer’s journey from start to finish of each conversation, reservation assistance and assurance of accurate vacation details, and overall customer satisfaction. How does this sound to you? If your first thought was, “This is me! I know how to provide excellent customer service. I can do this!” We want to hear from you!

At Bluegreen Vacations, we know where our true value lies. It’s not only in our 68+ resorts spread across the U.S. and Caribbean, or even our 213,000+ owners and their guests. It is our associates–the people who work here and create remarkable vacation experiences for our owners and guests–who we value most. They are the ones that make it happen every day, at our resorts, administrative offices, and sales, marketing and support locations. It’s why we value our associates and do everything we can to support their success and growth.

Our collective success is reflected in the recognitions we’ve earned as one of Achievers “50 Most Engaged Workplaces in the U.S.” and one of Sun Sentinel’s 2019 “Top Place to work in South Florida.”

Job Requirements

• Bilingual Spanish/English verbal and written communication skills
• Prior customer service experience, 2 years preferred
• Problem-solving and the ability to exercise critical thinking
• Confidence to take the empowerment given and make/present decisions for customer solutions
• Willingness to pursue the goal of continual improvement, adapt in a changing environment, anticipate customer needs, and exceed customer expectations
• Outstanding communication skills
• Detail-oriented service
• Strong negotiation and organizational skills
• Ability to offer comparable alternatives
• Ability to navigate multiple systems including MS Office, internet, and internal programs
• Bachelor degree (preferred); high school diploma or G.E.D. equivalent (required)

IMPORTANT NOTE: Our schedules include evenings and Saturdays (with Sundays and one weekday off)

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

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