Guest Reception Representative in Orlando, FL by Bluegreen Vacations

Date Posted: 11/18/2021

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    11/18/2021

Job Description

Under general supervision, the Guest Reception Representative is responsible for greeting and checking in guests in the reception area and/or over the phone. They must perform basic gifting premium transactions and monitor the safety of children ages 4-12. The Reception Representative will always represent Bluegreen professionally in both appearance and communication with guests and fellow associates.
The Guest Reception Representative will rotate between Tour Reception and Gifting.
  • Greet all guests in a warm and professional manner.

  • Understand and follow all processes as outlined in the Guest Reception Training Manual SOP.

  • Maintain a positive working relationship with Sales, Marketing and Admin.

  • Distribute and collect Guest Registration Forms assisting guests with any questions they may have.

  • Accurately assign guests to a Sales Representative in the order they arrive.

  • Ensure all information is updated in Concierge from the guest registration within a timely fashion.

  • Answer incoming calls, research customer issues, and escalate to a manager/supervisor as needed.

  • Accurately perform and log routine gifting premium transactions.

Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check/drug test. EOE/DFW

At Bluegreen Vacations, the health, safety and wellbeing of our associates, owners and guests are a top priority. In order to comply with state and local COVID-19 mandates, and in alignment with the most recent CDC guidelines, we have implemented various safety protocols within our operations, such as wearing masks and conducting temperature checks and health screenings for our associates. We promote fresh air and good hygiene, take great care to properly clean and sanitize our facilities, and offer associate benefits such as paid vacation and sick time, and paid time off to get your COVID-19 vaccine. We are all in this together! 

Other details

  • Job Family : Hospitality (Food Service & Lodging)
  • Job Function : Merit Only
  • Pay Type : Hourly

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