Director - HOA Billing and Accounts Receivable in Orlando, FL by Bluegreen Vacations

Date Posted: 5/12/2023

Job Snapshot

Job Description


The Director of Billing and Accounts Receivable position is responsible for leading and planning the billing and receivable operations and improving scalable processes that ensure the company has accurate billing of customers and timely posting of collections from outstanding accounts. The primary focus is to streamline processes, develop and manage executive performance reporting and ensure best practices are established and being executed in the management of the day-to-day business. The Director of Billing and Accounts Receivable must be able to collaborate with all levels of the organization to ensure financial goals are achieved. The Director of Billing and Accounts Receivable is a forward thinking, strategically minded, customer focused individual with a strong ability to analyze data develop recommendations and has strong leadership qualities. The Director must be highly self-motivated in a high energy, fast-paced and unstructured environment, be able to work independently while maintaining all deadlines and critical date obligations and handle various projects and client issues simultaneously. Must be organized and possess the ability to engage team members to cooperate and collaborate as needed to achieve desired results.


  • Reporting:
    1. Evaluate and determine key KPIs for Billing and Accounts Receivable (AR) teams.
    2. Develop and report to leadership on performance metrics for team including billing and collections stats and trends
  • Operations:
    • Identify process inefficiencies and implements remediation to strengthen control environment and develop best-in-class process using system automation and relevant tools
    • Respond to and resolve complex billing issues and escalations, acting as a point of contact and escalation for all internal stakeholders including, but not limited to, sales and customer service (Owner Services)
    • Manage the Billing and AR team to ensure accurate and timely completion of standard processes.
    • Ensure the owner records are maintained accurately and completely
    • Entails managing all billing functions that include development and maintenance of systems to ensure timely and accurate billing operations in accordance with the approved billing and collection policies.
    • Act as key liaison with third party collection vendors. Develop and set collection strategy to maximize collection efforts.
    • Serve as a subject matter expert in billing and accounts receivable functions and provide guidance and insights on strategic initiatives and special projects impacting this area of focus.
    • Lead and/or participate in new project initiatives impacting Billing and Accounts Receivable
    • Ensure the team maintains files and documentation thoroughly and accurately, in accordance with company policy and accepted accounting practices
  • Staffing:
    • Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
  • Other:
    • Maintains a customer service approach interfacing with the functional departments in relation to all aspects of responsibilities
    • Build and maintain strong partnerships with key stakeholders throughout the organization.
    • Assist with ongoing development of the department
    • Develop business improvement planning processes that align and prioritize improvement projects linked to business strategy and business planning at corporate and operational levels
    • Possess administrative authority, responsibility, and accountability necessary for carrying out assigned duties.
    • Perform additional tasks as assigned


  • Bachelor in one of the following disciplines: Business, Accounting or Finance. (Will substitute relative work experience for education requirement)
  • Minimum of five (5) years related business experience in high volume billing and accounts receivable management experience with supervisory responsibilities, with preference in the timeshare industry.
  • Demonstrated history of implementing process automation, with the ability to implement best practices, scale business processes and team structure to match business growth
  • Must be able to work independently. Effective rapport-building and relationship management skills. Strong presentation. High financial acumen. Compelling verbal, written, and presentation skills. Fluency in Microsoft Office applications. Demonstrated ability to work under pressure and with changing directives. Demonstrated multi-tasking ability.


Our goal is to improve the quality of work/life by providing equal employment opportunities for all candidates and team members. Bluegreen Vacations Corporation believes that diversity and inclusion is critical to our success, and we seek to recruit, develop and retain the most talented people from a broad candidate pool. We are a drug-free workplace, and if offered employment, candidate must be willing to submit to a background check, safety sensitive and driving positions will require drug screening. EOE/DFW

Other details

  • Job Family : Accounts Payable/Receivable
  • Job Function : Bonus and Merit
  • Pay Type : Salary
  • Employment Indicator : Regular
  • Required Education : Bachelor’s Degree

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