Guest Reception Representative

Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow associates.

• Greet all guests in a warm and professional manner.
• Understand and follow all processes as outlined in the Guest Training Manual SOP.
• Maintain a positive working relationship with Sales, Marketing and Admin.
• Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
• Assist in ensuring all downstream reporting is accurate including: Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables and BI Reporting by maintaining a superior level of data integrity.
• Log escalation of customer complaints/concerns as outlined by Site Level Management.
• Accurately assign guests to a Sales Representative in the order they arrive.
• Ensure all information is updated in Concierge from the guest registration within a timely fashion.
• Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.