In House Marketing Manager - Solara Surfside Resort

The In-House Marketing Manager is responsible for overseeing the day to day activities of the In-House Marketing department. Must be able to drive production for all In-House Marketing programs (owners, samplers, renters and exchangers).

• Recruit, train, and develop staff; conduct performance appraisals, counseling, and coaching sessions
• Manage representative performance standards & penetration
• Design programs to increase tour flow during off season months
• Maintain site penetration above approved levels without generating guest complaints
• Maintain tour and/or gifting cost below approved or budgeted levels
• Hold weekly meetings with all associates to address procedures, policies, issues, and programs
• Ensure weekly In-House reports are submitted to In House by set deadline
• Manage Concierge Front Desk and/or In House Marketing personnel. Includes ensuring daily, weekly and monthly reporting is accurate from both a Concierge and Financial standpoint

Job Requirements:

• High School Diploma or equivalent
• One year of Timeshare, Management and Customer Service experience
• Concierge, Web Based Reporting, and basic check-in procedures customer service and quality fundamentals, MS Office Suite.
• Detailed-oriented with strong analytical and problem-solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization