Welcome Center Representative

Job Description:  

The Welcome Center Agent shall greet all guests in a warm and friendly manner. Agents must verify with the guests their registration form is complete and accurate to ensure they meet the qualifications outlined in the DOP (Details of Participation) The agent is responsible for providing the guests with their hotel vouchers and proper directions to their hotel, the agent must be knowledgeable of the local Orlando area including all major and local attractions to provide the guests with accurate information to sale and up-sale area attraction tickets. 

Schedule requirements:

Must be available to work various shifts. Monday - Sunday Welcome Center hours of operation: 7am-10pm. Must be available to work weekends and Holidays.

Responsibilities:

* Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times, 

Rescheduling mini-vacation packages, cancelling mini-packages and Creating mini-vacation packages. 

* Must reconcile tickets and bank inventory daily. 

* Thorough knowledge of local area and major attractions is a must.

* Agents must perform confirmation calls for all pre-arrivals.

* Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time.

* Answer phones professionally and with-in 3 rings.

* And other assignments as requested by management.

MINIMUM QUALIFICATIONS (Skills, Knowledge, Ability, etc.)

The minimum qualifications are a high school diploma or equivalent. A minimum of one year experience in a fast-paced customer service, call center or face to face environment is required. The ability to speak fluently English and Spanish is a plus. Knowledge of the timeshare industry is a plus. Must be able to stand for long periods of time is required, strong interpersonal, verbal, and written communication skills required. Must demonstrate knowledge and working experience with MS Office, MS Outlook, MS Word, and MS Excel.