Welcome Center Representative

Job description

A Welcome Center Representative is responsible to check in Mini-Vacation clients as well as support manifesting OPC tours. They will provide information for hotel reservations for Mini-Vac clients. These processes include: booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales, as well as booking tours from the Welcome Center. A Welcome Center Coordinator supports marketing and adheres to established policies, procedures, and company standards.

Responsibilities include, but are not limited to:

• Greets owners who arrive for their update presentation.

• Keep track of the owner services representatives that owners will be sitting with.

• Upon completion of update, gift the owners.

• Reconcile the tours at the end of the day.

• Assist In-House marketing with their owner callbacks.

• Pre-gifting owners and non-owners when appropriate.

• Answering any questions from owners and non-owners concerning the Myrtle Beach Area.

• Address any special needs that owners and non-owners may have.

• Greet non-owners/ guests who arrive for their vacation.

• Go over qualifications with the guest.

• Supply guests with local information, maps to the hotel and the surrounding area.

• Reconcile the daily inventory.

• Greeting Owners/ Non-Owners

• Gifting Owners/ Non-Owners

• Selling Show/Dinner Vouchers

• Gifting Inventory

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Experience:

• High school diploma or equivalent
• Client Services & Customer Support: 6 months (Preferred)
• MS Office