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Welcome Center Representative

Bluegreen Vacations Myrtle Beach, SC (Onsite) Full-Time

Job description

A Welcome Center Representative is responsible to check in Mini-Vacation clients as well as support manifesting OPC tours. They will provide information for hotel reservations for Mini-Vac clients. These processes include: booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues, and driving retail and hotel sales, as well as booking tours from the Welcome Center. A Welcome Center Coordinator supports marketing and adheres to established policies, procedures, and company standards.

Responsibilities include, but are not limited to:

  • Greets owners who arrive for their update presentation.
  • Keep track of the owner services representatives that owners will be sitting with.
  • Upon completion of update, gift the owners.
  • Reconcile the tours at the end of the day.
  • Assist In-House marketing with their owner callbacks.
  • Pre-gifting owners and non-owners when appropriate.
  • Answering any questions from owners and non-owners concerning the Myrtle Beach Area.
  • Address any special needs that owners and non-owners may have.
  • Greet non-owners/ guests who arrive for their vacation.
  • Go over qualifications with the guest.
  • Supply guests with local information, maps to the hotel and the surrounding area.
  • Reconcile the daily inventory.
  • Greeting Owners/ Non-Owners
  • Gifting Owners/ Non-Owners
  • Selling Show/Dinner Vouchers
  • Gifting Inventory

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Retirement plan
  • Tuition reimbursement
  • Vision insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Holidays
  • Weekend availability

Experience:

  • High school diploma or equivalent
  • Client Services & Customer Support: 6 months (Preferred)
  • MS Office 

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Job Snapshot

Employee Type

Full-Time

Location

Myrtle Beach, SC (Onsite)

Job Type

Other

Experience

Not Specified

Date Posted

09/10/2024

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