PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Manager on Duty - Evening - Laurel Cres Resort/Mill Springs Lodge:
-
Employment Type:
Full-Time
-
Education:
High School
-
Location:
Pigeon Forge, TN (Onsite)
Do you meet the requirements for this job?
Manager on Duty - Evening - Laurel Cres Resort/Mill Springs Lodge
Laurel Crest Resort and Mill Springs Lodge located in Pigeon Forge, TN, is seeking a Dual Evening Manager on Duty. Apply today; we are hiring immediately!
Location: 2628 Laurel Crest Lane, Pigeon Forge, TN 37863
Compensation: Competitive base salary + annual bonus potential
Be part of a team committed to creating lasting vacation memories!
#PowerOfVacation
BENEFITS YOU’LL ENJOY:
- Up to 21 Paid Days off per Year!
- 401K Matching up to 5%
- 9 Paid Holidays
- 2 Paid Days to Volunteer
- Medical, Dental, Vision Insurance
- 6 weeks - Paid Parental Leave
- Internal Growth and Career Pathing
- Tuition Reimbursement
- Safe and Fun Work Environment
- Employee Discounts Including Childcare, Hotels and more!
JOB SUMMARY:
You will be responsible for managing the resorts evening operations, the front-desk, reservations, and maintaining proper working relationships between the front desk and all other departments.
- Interaction with evening Guest Services associates regarding guest satisfaction and resort projects, not limited to scheduled assignments.
- Responsibilities include conflict resolution between all staff as deemed necessary in accordance with resort SOPs.
- Maintain personal contact with owners and guests of the resort. Monitor and maintain procedures for the safety of guests and personnel.
- Maintain high service levels as outlined in the SOP manual, which includes but is not limited to Front Desk, Maintenance, and Housekeeping.
- Perform weekly checks of all SOPs to ensure guest service will be prepared for an audit.
- Manage the resort inventory.
YOUR EXPERIENCE:
- High School Diploma or GED required.
- Must have excellent interpersonal skills
- 3-years minimum management or supervisor experience required. Hospitality experience strongly preferred.
- Ability to motivate and mentor associates.
- You have a record of handling multiple customer interactions with various constituencies.
- Ability to work a variety of shifts, including evenings, weekends, and holidays.