Owner Onboarding - New Owner Guide

The New Owner Guide will be responsible for managing assigned new owner accounts. You will engage with new owners and provide educational and support through high-touch servicing and proactive communication during their first year of ownership.

• Ensure owner expectations are met and surpassed by adhering to approved scripting guidelines, usage of owner benefit toolbox and resources available for escalation
• Updating all systems of record, including Concierge, dialer & AS400, Salesforce
• Must be extremely well versed in the Bluegreen timeshare product, including but not limited to; resort locations, features and services, owner benefits, available tools, website navigation, and marketing and sales promotions

  YOUR EXPERIENCE: 

• High School Diploma or equivalent 
• 2 years in a customer service and/or sales role
• Microsoft Office, basic computer and phone skills, Type 35 WPM 
• Demonstrated leadership qualities. Able to work with teams. Demonstrated hospitality skills. Demonstrated strong work ethic. Written/verbal communication skills. 

BGOROSP