Assistant Front Office Manager - Club 36 Resort

Bluegreen's Club 36 located in Las Vegas, NV  is seeking an Assistant Front Office (Guest Services) Manager. 

Location: 372 East Tropicana Ave; Las Vegas, NV 89169

Compensation: Starting at $50,000 base salary

Schedule: Various shifts to include evenings, weekends, and holidays based on operation needs.

BENEFITS YOU WILL ENJOY:

• • Generous Paid Time Off
  • 401K with match 
  • Paid Holidays 
  • Medical, Dental, Vision Insurance 
  • Paid Parental Leave 
  • Internal Growth and Career Pathing 
  • Tuition Reimbursement 
  • Safe and Fun Work Environment 
  • Employee Discounts Including Childcare, Hotels and more

JOB SUMMARY:  

The Assistant Guest Services Manager will assist in managing the daily operations of the front desk, reservations, and maintaining proper working relationships between the front desk and all other departments. 

• You will focus on attracting, building, and supervising a highly engaged Guest Services Team; that embodies the Bluegreen Vacations brand through productive collaboration, transparent and honest two-way communication, identification of work priorities and coaching to behaviors that will drive owner and guest loyalty. 
• You ensure the front-desk is tidy and has all necessary materials (key cards, packets, etc.). 
• You will maintain standards and continuous training programs for the Hospitality Desk Staff and analyze needs and make recommendations to Resort leadership for operational effectiveness and innovation. 
• You will manage the scheduling for Guest Services Associates based on Resort occupancy. 
• You focus on the satisfaction of all guests by ensuring the timely resolution to inquiries. 
• Prepare daily reports as requested and cover shifts at Front Desk as necessary. 
• Perform daily checks of all SOPs to ensure guest service will be prepared for an audit. 
• Manage the resort inventory. 

YOUR BACKGROUND:  

• High School Diploma or equivalent required 
• Minimum 2-year supervisory or management experience within a hotel or resort environment.
• You have Hospitality Front Desk Operations, yield, and resolution management knowledge. 
• Must have excellent interpersonal skills. 
• You can supervise a staff of 2-5 associates.  
• You are able to work a variety of shifts, including evenings, weekends, and holidays, also as needed for peak periods such as Check-in/Check-out, vacation, sick leave, gaps in coverage, and response to urgent or emergency-related scenarios.