Supervisor, Activations

The Supervisor, Activations has the following duties:

• Collaborates with department managers to ensure guest expectations and experience are met and surpassed by supervising and leading the team in providing guidance and leadership to associates, ensuring procedures and policies are in line, and in support of, Bluegreen’s Core Values, HR and call center policies.
• Coordinates with leadership staff in generating daily department, dialer and associate reporting, including performance, attendance, production etc. with the purpose of assisting in the accomplishment of department objectives.
• Maintains knowledge of dialer system/software to contribute to the management of call flow and speed. Continually monitors the work environment and ensures that all systems are operational, ensuring that list penetration, abandon percentages and customer contact rates are maintained within set parameters.
• Develops and oversees the execution of onboard department training, as well as the ongoing developmental training of associates.
• Conducts bi-monthly, one-on-one sessions with associates meeting expectations and weekly with associates that are underperforming.
• Handles escalated guests concerns and takes over calls as necessary. Makes follow up calls, as needed, to achieve a quality guest experience.
• Directly manages and oversees the departmental BVSCACT inbox and ensures that emails are responded to, handled and followed up on, in a timely manner.

Requirements:

• High school diploma or equivalent
• 2 years call center experience in sales, timeshare or customer service
• 2 years of supervisor/lead experience in an outbound/sales environment, leading at least 15 associates
• Basic knowledge of dialer software and  operation
• Proficient computer skills, intermediate experience with MS Office Suite, Excel preferred
• Excellent very and written communication skills, detail-oriented, results-oriented with strong analytical, time management, multitasking, and problem-solving skills
• Flexibility and adaptability to changing work volumes and staffing
• Ability to work under pressing deadlines and fast paced environment

 Benefits:

• Unlimited Income Potential:  You will earn base pay + uncapped commissions!
• Paid training:  You will earn as you learn to be a Bluegreen vacation specialist and brand ambassador.
• Career Growth:  We believe in developing our current talent, we promote within.
• Fantastic benefits package:  We offer several Medical/Dental/Vision plans, Education Assistance, 401k (company match), and many more benefits!
• Work/Life Balance: You will receive generous paid-time off and we offer flexible hours. Full time and part time opportunities are available. We are a highly philanthropic and socially responsible organization!
• Associate use of resorts for personal travel:  We believe that vacations make people happier by sharing time together, smiles and memories.
• Amazing discounts: Hotels, retailers, car rentals, theme parks, and much more!