Bilingual Remote Customer Account Representative

WORK FROM HOME!  Bilingual Customer Account Representatives needed…

Hilton Grand Vacations is offering full-time AND part-time opportunities for Spanish/English Bilinguals to work from home.

Submit your resume and apply today to be considered for one of two opportunities starting January 13th and January 20th!

Share Happiness:  Just as every person needs a purpose, a place to belong, a reason to exist and something to believe in, so too must companies know the why behind what they do.  At Bluegreen Vacations, we believe in the power of vacation.  We believe vacations make people happier by sharing time together, smiles and memories.  Our purpose is to share happiness.

BILINGUAL CUSTOMER ACCOUNT REPRESENTATIVE

(ADVANCED LEVEL CUSTOMER SERVICE)

We offer You Great Benefits!

• Guaranteed hourly base pay with additional incentives for performance
  • average earning capability is $20 per hour
• Generous benefits package
• Fun, team-oriented environment
• Inbound call center; no telemarketing
• Career advancement opportunities
• Opportunities to volunteer in the community and fundraise for charitable organizations
• Comprehensive training program
• Vacation Discounts

Great benefits OF working part-time!

• With fewer hours committed to work, part-time may lower stress levels
• Perfect for individuals transitioning into retirement or back into full-time work
• A great way to supplement income from other sources or jobs
• Provides flexibility to work from home, saving time and money on commuting
• Learn new skills, explore different industry, and diversify experience
• Allows for a more gradual shift in career pace

College students

• Offers more flexible schedules, allowing individuals to balance work with personal commitments, family responsibilities, and other interests
• Leaves room to pursue further education, personal projects, hobbies, or starting own business

BILINGUAL CUSTOMER ACCOUNT REPRESENTATIVES

In this customer service role, you will use your creative problem-solving abilities to directly, and positively, impact the customer experience.  Our contact center receives inbound calls from both Spanish-speaking and English-speaking customers who need help with specialized and complex account questions that cannot be completed online. In addition, Bilingual Customer Account Representatives correspond via email and online chat communications. And, that’s where you come in…saving the day with confidence and providing excellence in customer care!

The opportunities within this role include personalization of the customer’s journey from start to finish of each conversation, reservation assistance and assurance of accurate vacation details, and overall customer satisfaction. How does this sound to you?  If your first thought was, “This is me! I know how to provide excellent customer service. I can do this!” We want to hear from you!

REQUIREMENTS OF THE POSITION…

• Bilingual Spanish/English verbal and written communication skills
• Prior customer service experience, 2 years preferred
• Ability to work from home with focus space and limited distractions
• Must have high-speed Internet service
• Problem-solving and the ability to exercise critical thinking
• Confidence to take the empowerment given and make/present decisions for customer solutions
• Willingness to pursue the goal of continual improvement, adapt in a changing environment, anticipate customer needs, and exceed customer expectations
• Outstanding communication skills
• Detail-oriented service
• Strong negotiation and organizational skills
• Ability to offer comparable alternatives
• Ability to navigate multiple systems including MS Office, internet, and internal programs
• Bachelor’s degree (preferred); high school diploma or G.E.D. equivalent (required)

Important Note:

Our schedules include evenings and Saturdays (with Sundays and one weekday off)

MORE ABOUT HILTON GRAND VACATIONS…

There’s something truly outstanding about Hilton Grand Vacations.  We prioritize building memorable experiences and making a positive impact in our industry and communities, which is the foundation of our culture. Team Members are the driving force behind these efforts. It is their talent, passion, and dedication to our brand that has fueled the success of Hilton Grand Vacations!

We are dedicated to excellence and have received recognition and accolades, such as being named to Newsweek's Most Loved Workplace’s list in 2021.