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Quality Assurance Manager / Loan Processing Manager

Bluegreen Vacations New Orleans, LA (Onsite) Full-Time

As a Bluegreen Vacations Quality Assurance Manager / Loan Processing Manager, you are part of a rapidly expanding sales team which markets and sells a variety of vacation experiences.

The Quality Assurance Manager is a multi-task-oriented position responsible for assisting the Director of Field Administration in overseeing and supervising the day-to-day operation of the Quality Assurance Specialists along with training and performance management. The Quality Assurance Manager also provides Sales support for the Front Line and In-House teams. This position requires excellent customer service, ability to lead and mentor a team, organizational skills, computer literacy, depth of contract/product knowledge and attention to detail. All responsibilities are to be accomplished while upholding and exhibiting our core values: customer obsession, excellence, surprise and delight, innovation, simplicity, integrity, trust, agility.

 

How do we invest in you?

  • You earn $58,000 - $60,000 (mix of base salary plus incentives).
  • After completing our internal certification process, you are eligible for monthly contests and prizes as well as our president's club trip!
  • Professional growth and career advancement is supported thru a variety of development programs as well as opening new locations.
  • Customizable benefits package including 401k match, variety of medical plans, etc.

Responsibilities:

  • Responsible for recruiting, training, coaching, and performance managing a team of Quality Assurance Specialists.

  • QA Manager is responsible and held accountable for their assigned team's performance from Medallia, Contract Errors, PAC, TP PAC, Cancellation Percentages, retention of associates as well as other assigned goals.

  • Provide on-going development of the QAS to ensure excellent customer service is provided by adhering to closing requirements and proper product knowledge.

  • Ensure compliance with established policies, procedures, and systems.

  • Work closely with the Sales Management team to ensure smooth transition of guest from TO/BBB Rep to QAS.

  • Ensure all QAS's are following scripts as outlined.

  • Provide Sales support and assist in answering questions from DOS, In-House Manager, and Inventory Specialist.

  • Responsible for handling escalated customer service issues.

  • Ensures closings and contract data entry goals are met.

  • Should have an ongoing desire to grow with the company and be able to relocate

    • Requirements:

  • High School Diploma or equivalent (G.E.D). College preferred.

  • Six months’ hands on computer experience, one-year general office experience or relevant courses. Must be a quick learner, friendly, and able to connect with different personality types to facilitate a connection with new owners.

  • MS Office, Outlook, Word, Excel and Synergy, Internet Explorer, SPI, LSAMS, AS400, good overall computer literacy and written/verbal communication skills. Knowledge of Bluegreen product line, exchange affiliations, benefits, and basic sales training essential.

  • Must have good interpersonal skills and maintain a professional yet friendly attitude in an often highly paced and pressured sales environment. Attention to detail, follow up skills, and strong work ethic are essential.

    • BGNSMSP

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    Job Snapshot

    Employee Type

    Full-Time

    Location

    New Orleans, LA (Onsite)

    Job Type

    Finance, Management, Banking, QA - Quality Control

    Experience

    Not Specified

    Date Posted

    10/26/2024

    Apply to this job.

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