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Guest Reception Representative

Bluegreen Vacations St. Augustine, FL (Onsite) Full-Time

Under general supervision, the Guest Reception Representative is responsible for greeting visitors, customers, and guests in the reception area and/or over the phone, answering, screening and directing incoming calls. The Reception Representative will represent Bluegreen professionally at all times in both appearance and communication with guests and fellow associates.

  • Greet all guests in a warm and professional manner.
  • Understand and follow all processes as outlined in the Guest Training Manual SOP.
  • Maintain a positive working relationship with Sales, Marketing and Admin.
  • Distribute and collect Guest Registration Forms assisting guests with any questions they may have.
  • Assist in ensuring all downstream reporting is accurate including: Payroll, Premium Reconciliation, Hotel Reconciliation, Vendor Payables and BI Reporting by maintaining a superior level of data integrity.
  • Log escalation of customer complaints/concerns as outlined by Site Level Management.
  • Accurately assign guests to a Sales Representative in the order they arrive.
  • Ensure all information is updated in Concierge from the guest registration within a timely fashion.
  • Answer all incoming calls, research customer issues, and escalate to a manager/supervisor as needed.
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Job Snapshot

Employee Type

Full-Time

Location

St. Augustine, FL (Onsite)

Job Type

Other

Experience

Not Specified

Date Posted

09/20/2024

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