US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Apply to this job.

Think you're the perfect candidate?
Banner of Bluegreen Vacations company

Assistant Front Office Manager - Bluegreen's Club 36 Resort

Bluegreen Vacations Las Vegas, NV (Onsite) Full-Time

 Bluegreen's Club 36 located in Las Vegas, NV  is seeking an Assistant Guest Services Manager

Apply today; we are hiring immediately! 

Location: 372 East Tropicana Ave; Las Vegas, NV 89169

Compensation: $48,000-$50,000 

Schedule: Flexible schedule with weekend availability

Be part of a team committed to creating lasting vacation memories!  

#PowerOfVacation 

BENEFITS YOU WILL ENJOY:

  • Up to 21 Paid Days off per Year!
  • 401K Matching up to 5%
  • 9 Paid Holidays
  • 2 Paid Days to Volunteer 
  • Medical, Dental, Vision Insurance
  • 6 weeks - Paid Parental Leave
  • Internal Growth and Career Pathing
  • Tuition Reimbursement
  • Safe and Fun Work Environment
  • Employee Discounts Including Childcare, Hotels and more!

JOB SUMMARY:  

The Assistant Guest Services Manager will assist in managing the daily operations of the front desk, reservations, and maintaining proper working relationships between the front desk and all other departments. 

  • You will focus on attracting, building, and supervising a highly engaged Guest Services Team; that embodies the Bluegreen Vacations brand through productive collaboration, transparent and honest two-way communication, identification of work priorities and coaching to behaviors that will drive owner and guest loyalty. 
  • You ensure the front-desk is tidy and has all necessary materials (key cards, packets, etc.). 
  • You will maintain standards and continuous training programs for the Hospitality Desk Staff and analyze needs and make recommendations to Resort leadership for operational effectiveness and innovation. 
  • You will manage the scheduling for Guest Services Associates based on Resort occupancy. 
  • You focus on the satisfaction of all guests by ensuring the timely resolution to inquiries. 
  • Prepare daily reports as requested and cover shifts at Front Desk as necessary. 
  • Perform daily checks of all SOPs to ensure guest service will be prepared for an audit. 
  • Manage the resort inventory. 

YOUR BACKGROUND:  

  • High School Diploma or equivalent required 
  • Minimum of 2-years Front Desk experience & 1-year supervisory experience.  
  • You have Hospitality Front Desk Operations, yield, and resolution management knowledge. 
  • Proven ability managing continuous owner and guest relations in-person and by phone. 
  • You have a record of handling multiple customer interactions with various constituencies. 
  • Must have excellent interpersonal skills. 
  • You can supervise a staff of 2-5 associates.  
  • You are able to work a variety of shifts, including evenings, weekends, and holidays, also as needed for peak periods such as Check-in/Check-out, vacation, sick leave, gaps in coverage, and response to urgent or emergency-related scenarios. 

Get job alerts by email. Join Our Talent Network!

Job Snapshot

Employee Type

Full-Time

Location

Las Vegas, NV (Onsite)

Job Type

Facilities, Admin - Clerical, Customer Service, Management

Experience

Not Specified

Date Posted

10/24/2024

Apply to this job.

Think you're the perfect candidate?