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Job Requirements of Assistant Front Office Manager - The Fountains Resort:
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Employment Type:
Full-Time
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Education:
High School
-
Location:
Orlando, FL (Onsite)
Do you meet the requirements for this job?
Assistant Front Office Manager - The Fountains Resort
Bluegreen Vacations
Orlando, FL (Onsite)
Full-Time
The Fountains Resort in Orlando, FL, is seeking an Assistant Front Office (Guest Services) Manager.
Schedule: 2:00 PM - 11:00 PM, to include weekend shifts and holidays as needed. Occasional need for AM or Mid-Shift coverage.
Location: 12400 South International Drive, Orlando, FL 32821
BENEFITS YOU'LL ENJOY:
- Generous Paid Time Off
- 401K with match
- Paid Holidays
- Medical, Dental, Vision Insurance
- Paid Parental Leave
- Internal Growth and Career Pathing
- Tuition Reimbursement
- Safe and Fun Work Environment
- Employee Discounts Including Childcare, Hotels and more
POSITION DETAILS:
- Assist in managing the daily operations of the front desk, reservations, and maintaining proper working relationships between the front desk and all other departments.
- Coordinate front-desk activities and ensures the complete satisfaction of all owners and guests.
- Guest Recovery; responding to guest requests, inquiries, and escalations.
- Coaching, developing, and scheduling a highly engaged Guest Services Team.
- Prepare daily reports as requested and cover shifts at Front Desk as necessary.
YOUR BACKGROUND:
- High School Diploma or equivalent
- Minimum of 2-years Front Desk experience & 1-year supervisory experience.
- Ability to lead a staff of 20+ associates.
- You have Hospitality Front Desk Operations, yield, and resolution management knowledge.
- Must have excellent interpersonal skills.
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