Assistant Front Office Manager - The Fountains Resort

The Fountains Resort in Orlando, FL, is seeking an Assistant Front Office (Guest Services) Manager.

Schedule: 2:00 PM - 11:00 PM, to include weekend shifts and holidays as needed. Occasional need for AM or Mid-Shift coverage.

Location: 12400 South International Drive, Orlando, FL 32821

BENEFITS YOU'LL ENJOY:

• Generous Paid Time Off
• 401K with match 
• Paid Holidays 
• Medical, Dental, Vision Insurance 
• Paid Parental Leave 
• Internal Growth and Career Pathing 
• Tuition Reimbursement 
• Safe and Fun Work Environment 
• Employee Discounts Including Childcare, Hotels and more

POSITION DETAILS:

• Assist in managing the daily operations of the front desk, reservations, and maintaining proper working relationships between the front desk and all other departments.

• Coordinate front-desk activities and ensures the complete satisfaction of all owners and guests.
• Guest Recovery; responding to guest requests, inquiries, and escalations.
• Coaching, developing, and scheduling a highly engaged Guest Services Team.
• Prepare daily reports as requested and cover shifts at Front Desk as necessary. 

YOUR BACKGROUND:  

• High School Diploma or equivalent
• Minimum of 2-years Front Desk experience & 1-year supervisory experience.  
• Ability to lead a staff of 20+ associates.
• You have Hospitality Front Desk Operations, yield, and resolution management knowledge. 
• Must have excellent interpersonal skills.