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Inbound Collector

Bluegreen Vacations Orlando, FL (Onsite) Full-Time

Purpose:

The position will emphasize the handling/collecting calls, while following all State and Federal Laws, assist owners with a general understanding of the terms and conditions related to their ownership and contracts, and perform all collection activity in accordance with company and Federal regulations.

Responsibilities:

  • Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
  • Maintain required levels of phone activity, contact percentages, and other key performance indicators.
  • Legally, ethically, and confidentially handle any correspondence and/or payments received.
  • Maintain detailed and organized support documentation related to the handling of any owner account.
  • Assist all members of collections staff with daily processes and procedures when required
  • Takes inbound telephone calls on all delinquent owners within their respective queues and makes outbound calls based on business needs.
  • Provide excellent customer service to our owners and assist with delinquent Maintenance Fees, reservations, and other owner issues as needed.
  • Continually works to keep delinquency and defaults low to avoid setting off triggers established by investors/lenders that may have a negative financial impact on the company
  • Maintains accurate banking and customer information in systems of record.

Requirements:

  • High School Diploma or Equivalent
  • 3 years of collection experience.
  • Basic collections policies and procedures, Knowledge of the Fair Debt Collection Practices Act, working knowledge of MS Office Suite.
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Job Snapshot

Employee Type

Full-Time

Location

Orlando, FL (Onsite)

Job Type

Customer Service

Experience

Not Specified

Date Posted

09/16/2024

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