Join our team at Innsbruck Aspen Resort, nestled in the heart of Aspen, where luxury meets the great outdoors. We are seeking a dynamic and experienced Resort General Manager to lead our 17-key property to new heights of excellence.
Location:\u202F 233 W Main St, Aspen, CO 81611
Salary range: $75,000 - $80,000 + 25% yearly bonus potential. Commensurate with experience.
- Relocation Assistance available as needed and On-site Housing is included
Check out our Resort here: Innsbruck Aspen
BENEFITS YOU WILL ENJOY:
- Up to 21 Paid Days off per Year!
- 401K Match up to 5%
- 9 Paid Holidays
- Up to 2 Paid Volunteer Days
- Medical, Dental, Vision Insurance
- 6 weeks - Paid Parental Leave
- Internal Growth and Career Pathing
- Tuition Reimbursement
- Safe and Fun Work Environment
- Employee Discounts Including Childcare, Hotels and more!
JOB SUMMARY:
As\u202FResort (General) Manager,\u202Fyou will manage the Resort's daily operation, maintain established costs and quality standards.
- Ensure the highest customer service level to current and prospective owners and guests.
- Maintain a positive brand image and company reputation focusing on\u202FService Excellence.
- Drive and achieve quantitative resort financial objectives, including Retail Sales, Labor, HOA Budgets, Cost-of-Goods-Sold and Forecasting, and Expense Management.
- Achieve hotel revenue and yield management goals while achieving occupancy goals.
- Manage and achieve all areas of budgets by implementing proper controls.
- Passion for excellence, a love for services, and an innate grasp to plan, implement, evaluate and\u202Fcontinually improve operations.
- Motivate and demonstrate respect and humility by setting communication expectations.
- Ensure effective interdepartmental operations, address and resolve guest and team member questions or issues and lead adherence of all SOP's and timelines.
- Maintain resort designations, such as\u202FRCI\u202F(Resorts Condominium International),\u202FMedallia Guest Satisfaction\u202Fscore benchmarks. Responsible for resort payroll functions.
YOUR BACKGROUND:
- Ability to work weekends, evenings, and holidays as needed.
- 4-year degree in\u202FHospitality\u202For Business discipline strongly preferred.
- 5+ years of hospitality leadership in both front of the house (customer facing) role and back-of-house experience
- Timeshare Management experience strongly preferred.
- Experience with developing financial budgets required
- You have a track record passing Quality Assurance, Loss Prevention Internal Audits.
- Experience in SOP Adherence, PMS knowledge, and yield management of inventory.\u202F \u202F\u202F
