Paradise Point Resort, located in Holister, MO is seeking a Guest Services (Front Office) Manager.
Nestled directly on scenic Table Rock Lake, Paradise Point is comprised of 150 Room units and multiple amenities. You’ll play a pivotal role in ensuring each owner and guest receives an unparalleled vacation experience, effectively leading a team of talented associates.
Address: 250 Lakewood Drive; Hollister, MO 65672
Compensation: Competitive base salary plus 15% annual bonus potential.
BENEFITS YOU’LL ENJOY:
- Up to 21 Paid Days off per Year!
- 401K Match up to 5%
- 9 Paid Holidays
- Up to 2 Paid Volunteer Days
- Medical, Dental, Vision Insurance
- 6 weeks - Paid Parental Leave
- Internal Growth and Career Pathing
- Tuition Reimbursement
- Safe and Fun Work Environment
- Employee Discounts Including Childcare, Hotels and more!
POSTION SUMMARY:
- Oversee and develop team members as well as continue to improve the owner/guest experience.
- Maintains the guest experience scores both internally and externally.
- Develop, implement, and maintain associate incentive and reward programs.
- Completes and reconciles EOM reports as needed for financial reporting.
- Manage departmental inventory while adhering to budget guidelines.
POSITION REQUIREMENTS:
- High school diploma or GED required.
- Ability to work a flexible schedule, to include evenings, weekends, and holidays.
- 4 years minimum hotel or resort experience, required, with a minimum of two years in a leadership capacity.
- Hotel operation experience and knowledgeable about yield rate management. Must also be familiar with the daily operations of the front office, including room reservations.
- Outgoing personality and excellent service orientation.
- Ability to effectively lead a team of 5 or more associates.
