Join our dynamic team at Club La Pension in New Orleans, LA as a Guest Services Manager (Front Office Manager)!
Nestled in a picturesque tower setting boasting 63 1- and 2- bedroom suites. Centered in the historic French Quarters just steps away from fabulous food live music and the renowned Big Easy nightlife. You’ll play a pivotal role in ensuring each owner and guest receives an unparalleled vacation experience.
Compensation: Competitive base salary + 15% annual bonus potential. Relocation available as needed.
Location: 115 Decatur Street; New Orleans, LA 70130
Check out the Resort Here: Club La Pension
Apply today! #PowerOfVacation
BENEFITS YOU’LL ENJOY:
- Up to 21 Paid Days off per Year!
- 401K Match up to 5%
- 9 Paid Holidays
- Up to 2 Paid Volunteer Days
- Medical, Dental, Vision Insurance
- 6 weeks - Paid Parental Leave
- Internal Growth and Career Pathing
- Tuition Reimbursement
- Safe and Fun Work Environment
- Employee Discounts Including Childcare, Hotels and more!
JOB SUMMARY:
- Oversee the performance and development of team members to ensure a high level of customer service.
- Maintain adequate and accurate room inventory. Monitors availability and reservations for accuracy.
- Maintains the guest experience scores both internally and externally.
- Develop, implement, and maintain associate incentive and reward programs.
- Completes and reconciles End of month reports as needed for financial reporting.
- Manage departmental inventory while adhering to budget guidelines.
YOUR BACKGROUND:
- Ability to work weekends, evenings, and holidays as needed.
- High school diploma or equivalent required.
- 4 years minimum in hotel or resort experience required; with at least one year in an Guest Services (Front Office) Assistant Manager or Front Office Managerial role.
- Ability to effectively lead a team of 5 or more associates.
