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Welcome Center Representative in Orlando, FL by Bluegreen Vacations

Date Posted: 6/12/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    6/12/2019

Job Description

PURPOSE:

A Welcome Center Representative is responsible to check in Mini-Vac clients as well as support manifesting OPC tours. They will provide information for hotel reservations for Mini-Vac clients. These processes include: booking tours, creating reservations in Concierge, updating client accounts, confirming hotel rooms, handling customer issues and driving retail and hotel sales, as well as booking tours from the Welcome Center. A Welcome Center Coordinator supports marketing and ahdheres to established policies, procedures and company standards.

RESPONSIBILITES:

-Greets owners who arrive for their update presentation
-Keep track of the owner services representatives that owners will be sitting with
-Upon completion of update, gift the owners
-Reconcile the tours at the end of the day
-Assist In-House Marketing with their owner callbacks
-Pre-gifting owners and non-owners when appropriate
-Address any special needs that owners and non-owners may have
-Go over qualifications with the guest
-Supply guests with local information, maps to the hotel and the surrounding area
-Reconcile inventory
-Greeting Owners/Non-Owners
-Gifting Owners/Non-Owners
-Selling Golf/Ski Vouchers
-Gifting Inventory

Job Requirements

- High School diploma or equivalent
-6 months of administrative and clerical experience
-Customer service and quality fundamentals, MS Office
-Must have strong computer skills, the ability to multi-task, problem solve, and communicate effectively. Detailed-oriented with strong analytical and problem solving skills, strong ability to think strategically and analyze information timely and accurately, strong interpersonal communication skills to deal effectively with all levels of the organization

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