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Supervisor, Guest Reception in Orlando, FL by Bluegreen Vacations

Date Posted: 5/17/2019

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    1 to 2 years
  • Date Posted:
    5/17/2019

Job Description

PURPOSE:

The Guest Receptionist Supervisor is responsible for overseeing all aspects of Guest Reception. This includes hiring , scheduling and performance management of all reception staff. Provides thorough training according to the company's SOP's, performs daily audits, handles all customer service issues, oversees prepaid premiums and manages all roll outs.

JOB RESPONSIBILITIES:

-Maintain a positive working relationship with all associates ( both Sales and Marketing ) to ensure the highest level of customer service at all times.
-Oversee training, management, and scheduling of reception staff, ensuring that staff behavior and appearance is consistent with Bluegreen standards.
-Ensure all guests are greeted quickly in a friendly and professional manner.
-Ensure Sales Rotation is followed as directed by the DOS or Sr. Sales Manager
-Provide Customer Service consistent with Bluegreen standards
-Resolve escalated guest issues and complaints
-Work with guests to resolve any challenges including: all NQ's, Gifting Issues, Etc.
-Ensure data integrity by managing tour desk audits
-Ensure NSM SOP's are adhered to
-Prepares policy waivers to submit to admin management
-Performance manage based on minimum standards set by DFA/DSA
-Ensure all premiums and checks are secured at all times and reconciled daily
-Research discrepancies and reports immediately to admin management
-Ensure timely entry of referral leads.
-Audit Guest Reception and assists in weekly and monthly reconciliations of premiums, checks, sales rotation, and tour dispositions.

Job Requirements

JOB REQUIREMENTS:

-High School Graduate or G.E.D. Equivalent
-Must work weekends
-Excellent customer service skills and sense of urgency
-Ability to work in high paced environment
-Customer service techniques and quality fundamentals. Concierge, MS Office Suite
-1-2 years of relevant experience
-Detailed- oriented with strong problem solving skills, strong ability to think strategically and analyze information timely and accurately, strong with owners, guests and all levels of the organization

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