Supervisor, Guest Reception in Orlando, FL by Bluegreen Vacations

Date Posted: 8/8/2018

Job Snapshot

  • Employee Type:
  • Location:
    Orlando, FL
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

The Guest Receptionist Supervisor is responsible for overseeing all aspects of Guest Reception. This includes hiring , scheduling and performance management of all reception staff. Provides thorough training according to the company's SOP's, performs daily audits, handles all customer service issues, oversees prepaid premiums and manages all roll outs.

Job Requirements

-Maintain a positive working relationship with all associates ( both Sales and Marketing ) to ensure the highest level of customer service at all times.
-Oversee training, management, and scheduling of reception staff, ensuring that staff behavior and appearance is consistent with Bluegreen standards.
-Ensure all guests are greeted quickly in a friendly and professional manner.
-Ensure Sales Rotation is followed as directed by the DOS or Sr. Sales Manager
-Provide Customer Service with Bluegreen standards
-Resolve escalated guest issues
-Work with guests to resolve any challenges including : all NQ's, Gifing Issues, Etc.
-Ensure data integrity by managing tour desk audits
-Ensure NSM SOP's are adhered to
-Prepares policy waivers to submit to admin management
-Performance manage based on minimum standards set by DFA/DSA
-Ensure all premiums and checks are secured at all times and reconciled daily
-Research discrepancies and reports immediately to admin management
-Ensure timely entry of referral leads.
-Audit Guest Reception and assists in weekly and monthly reconciliations of premiums, checks, sales rotation, and tour dispositions.

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