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Resorts - Spa Director - Eilan Hotel & Spa in San Antonio, TX by Bluegreen Vacations

Date Posted: 4/22/2019

Job Snapshot

Job Description

Eilan Hotel & Spa is seeking an experienced Spa & Salon Director to oversee the luxury spa facility. The Director is responsible for the daily operation of the spa, ensuring a safe working environment and increasing spa revenues through both in-house and local community marketing. Achieve guest satisfaction and quality service while meeting/exceeding financial goals. Position is responsible for short and long term planning and day-to-day operations of the Spa. Partner with GM to develop and recommend the budget, marketing plans/objectives and manages within those approved plans. This candidate will be well versed in spa operations including treatments and marketing opportunities.

Specific Duties, Activities and Responsibilities
• Oversee staff and spa functions as directed by the General Manager. Enforce policies and procedures to maintain QA and industry standards.
• Increase spa revenue through both in-house and local community marketing.
• Maintain inventory on spa supplies within budget as required.
• Manage ongoing training of spa personnel. Coach, council and develop spa personnel through direction of the General Manager. Conduct with performance appraisals.
• Scheduling, inventory, ordering of products, maintaining State Board Standards and revenue with guidance of the General Manager.
• Responsible for handling guests' complaints or problems in a quick and efficient manner.
• Proactively develop recruitment strategies and activate at appropriate time.
• Facilitate and organize Monthly Spa Meetings.
• Plan publicity events for the spa – work with outside sales for media & group contact leads.
• Partner with GM to conduct and evaluate Spa marketing research. Keep current on market and our competition and fully understand customer wants and needs.
• Responsible for “internal marketing”; expand existing customer base, generate referral business, etc.
• Participate in development of gift card sales programs.
• Develop and manage group sales and bridal marketing programs for the spa to increase this area of business.
• Participate in trade shows, community events and business partnership outreach.
• Monitor all spa related advertising and promotional activities
• Effectively manage Spa payroll, departmental budget and prepare financial and managerial reports as required.

Job Requirements

• Bachelors Degree, preferred
• Three to Five years of employment in a related spa/salon management position
• Proven knowledge and experience within spa/salon industry including managing up to 8 providers, maintaining budget, executing marketing as well as retail operations within the spa/salon.
• State Board certified, preferred
• Must have follow-through process for short-term and long-term programs.
• Multi-tasking is needed.
• Strong communication skills
• Flexibility to deal with ever-changing situations



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