Resorts - Night Auditor - Christmas Mountain Village in Wisconsin Dells, WI by Bluegreen Vacations

Date Posted: 9/21/2019

Job Snapshot

Job Description

Christmas Mountain Village is hiring a Night Auditor/Guest Services Associate to provide excellent customer service to Bluegreen’s owners and guests. The Guest Service Associate is responsible for greeting and registering guests/owners and checking guests/owners out of the hotel in a continuing effort to deliver an outstanding guest experience. This position will also be relief to our Night Auditor, working night audit (3rd shift) two nights a week.

• Greet guests
• Providing check-in/check-out services to guests
• Balance their cash drawers
• Posting room charges and incidentals
• Using proper telephone etiquette when answering and transferring calls
• Following up with all guests and departments concerning any open issues
• Making reservations
• Work overnight shift and run night audit as needed

 Owner Accounting - To perform the task of verifying owner account balances and to notify management of maintenance fees outstanding.
 Front Desk Accounting - To reconcile front desk deposits for each associate. Balance cash drawers and verify that each drawer is at its set amount for the day. Verify credit card transactions are batched and that totals match with cashier audit reports.
 Front Desk Controls - Reconciling discrepant phone charges on house accounts. Verifying correct room rates are being posted. Running all steps of Night Audit and maintain printouts in for monthly records. Dispersing Daily Reports to management and departments. Review pending issues for housekeeping for the next day shift.


Job Requirements

High School Graduate or G.E.D Equivalent

1-2 years of relevant front desk experience.
Knowledge of basic accounting principles, resort operations, front desk procedures
Excellent interpersonal skills
Must be able to work independently
Must have good work ethic
Must be able to interact with wide range of people
Ability to focus on details and accuracy

We are an equal opportunity employer and drug-free workplace. If offered employment, applicant must be willing to submit to a background check/drug test.

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