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Resorts - Housekeeping Supervisor - Shenandoah in Gordonsville, VA by Bluegreen Vacations

Date Posted: 3/12/2019

Job Snapshot

Job Description

The Housekeeping Supervisor (PM) is responsible for supervisory duties in the Housekeeping department. This includes inspecting all areas, counseling and interviewing associates, resolving guest complaints, general office duties.


Specific Duties, Activities and Responsibilities

• Ensure participation in Daily Stand Up, each day, to ensure pertinent room information is being communicated and addressed accordingly.
• Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
• In charge of the weekly schedule of the Housekeeping PM associates.
• Able to take care of all employee related issues
• Help the Assistant Manager, Housekeeping with all scheduling, disciplining, training and motivation of the associates.
• Will be required to be a working supervisor, participating in daily operations, inspecting all areas, and ensuring that the cleanliness and quality standards are met.
• Identifies and reports maintenance related problems.
• Ensure that all employees follow proper grooming, safety, training, and guest service standards. Perform other duties as assigned.
• Ensure all pertinent information is communicated to the Assistant Manager, Housekeeping. in a timely manner.

This position requires being here as needs of the business demands; attendance is very crucial for the success of the department and the resort.

Job Requirements

- High school diploma
- 1-2 years previous Housekeeping experience
- Customer service and quality fundamentals
- Detailed-oriented
- Strong interpersonal communication skills to deal effectively with all levels of the organization

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