Resorts - Housekeeping Manager - The Breakers/Soundings in Dennis, MA by Bluegreen Vacations

Date Posted: 1/6/2020

Job Snapshot

Job Description

The Housekeeping Manager is responsible for the operation of the Housekeeping Department under the guidance of the Resort Manager. Responsibilities include yet are not limited to assisting in the hiring, training, discipline and termination of all Housekeeping personnel as well as resolving guests’ complaints or issues in a quick, courteous, efficient manger
including the handling of lost, found and missing items. The position includes the responsibility of promoting and maintaining a safe and friendly working environment as well as good working relationship with other departments and department managers.

Supervise the housekeeping staff and all functions of the department under the direction and guidance of the General Manager
Assist in cleaning and inspections of room as necessary
Complete reports and maintain communication with Front Office with retards to status of guest units
Enforce company policy and procedures as part of maintaining Quality Assurance standards at expected levels
Order and maintain inventory on unit supplies, linens, laundry, and cleaning supplies with respect to budget
Oversee ongoing training of all Housekeeping supervisors and other personnel
Coach and counsel all Housekeeping personnel with regards to career development under direction of General Manager
Complete Personnel Performance Appraisals per company schedule and policy
Maintain proper Guest Relation programs to insure the satisfaction of all guests
Maintain quality benchmarks as established for Bluegreen and RCI comment cards
Prepare daily work schedule for Housekeeping staff.


Job Requirements

High School Diploma or equivalent (G.E.D.)
Housekeeping Supervisor 1 year of experience


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