Resorts - Housekeeping Manager - Christmas Mountain Village in Wisconsin Dells, WI by Bluegreen Vacations

Date Posted: 11/18/2019

Job Snapshot

Job Description

The Manager, Housekeeping is responsible for the entire scope and operations of the Housekeeping department to include: Overseeing of Contracted Vendor for Rooms Care, Common Areas and Projects, Contracted Laundry, and Housekeeping Inventory. Responsible for maintaining company benchmarks with relation to 5 critical areas of success: Associate Satisfaction, Guest/Customer Satisfaction, Quality Assurance, Financial Responsibility and On Time Reporting.

Responsibilities:
• Assisting with the hiring and training of all Housekeeping personnel.
• Responsible for maintaining the housekeeping key inventory system
• Responsible for maintaining a safe working environment
• Responsible for maintaining a good working relationship with other departments
• Assist in cleaning/inspecting rooms and common areas as needed
• Verifying cleaning contractors’ quality of work
• Oversee and maintain inventory for entire Housekeeping Department
• Assist with compiling and reporting accurate status of guest rooms from both Maintenance and Contracted Vendor to Front Office prior to the 4PM check-in time and enforce policies and procedures to maintain Q/A standards at or above passing.
• Ensure the satisfaction of all guests by implementing and maintaining proper Guest/Owner relation programs
• Maintain benchmarks as established for Bluegreen Medallia Guest Satisfaction Scores and RCI scores
• Prepare daily work schedule for Housekeeping staff and ensure that staff is developed and mentored for the success the company and employee morale
• Responsible for Common Area & Projects and frequent inspection of the projects and public areas to ensure up to the standard
• Responsible for preparing units for new construction and renovated units for occupancy
• Orchestrate all specialty cleaning needs (deep cleans and carpet cleaning)
• Reunite guests with lost and found items
• Ongoing working knowledge of the Budget, Budget Forecasting and explanations of any variances through assisting with annual budget and adhering to the final Board approved budget
• Responsible for the inventory of linens, chemicals, housewares, consumable amenities and verification of accurate weekly/monthly inventory of all housewares/linens and other housekeeping equipment and supplies
• Responsible for the overseeing the quality and verifying correct weights are billed by the contracted laundry vendor.
• Approve all ordering of linen, housewares, and supplies. Responsible for initial training and ongoing training of the common area cleaners, carpet technicians, and internal runners.
• Ensure associates are following schedules as posted, clocking in/out for lunch breaks and avoiding any unnecessary or unapproved overtime

Job Requirements

• High School Diploma or equivalent (GED)
• College Degree preferred
• 1 year of Housekeeping Management

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