Resorts - Guest Services Supervisor - The Fountains in Orlando, FL by Bluegreen Vacations

Date Posted: 10/10/2018

Job Snapshot

Job Description

The Fountains Resort is seeking a experienced Guest Services Supervisor. The GSS is responsible for the daily operations of the Front Desk activities, reservations, and their coordination with other departments. This position works closely with the Front Desk, Housekeeping, Maintenance, and Sales departments to maintain proper working relationships.

Specific Duties, Activities and Responsibilities:


• Prepare daily reports as directed by Front Office Manager.

• Track and maintain housekeeping/maintenance reports on a daily basis.

• Perform Front Desk duties as necessary. Daily checks of all audits to ensure SOPs are being followed.

• Inventory Management

• Manage the resort inventory to attain the highest yield per resort objectives. Provide training to all Front Desk associates on proper reservation procedures.

• Ensure the satisfaction of all guests by implementing and maintaining proper Guest/Owner relation programs. Respond to Guest/Owner issues.

• Assist in maintaining continued training for Front Desk staff. Assist in coaching, counseling, and developing of Front Desk staff as necessary.

• Schedule the Front Desk associates as directed by the Front Office Manager.

• Willing and able to work any shift as necessary as dictated by the needs of the Resort to ensure adequate coverage at all times.

• Research and present ideas on the best ways to handle guests, coworkers, and vendors in a positive and productive way.

Job Requirements

• High School Graduate or Equivalent (GED)

• At least one-year Front Desk Experience as guest services agent

• Previous supervisory experience a plus

• Basic knowledge of computer systems.

• Strong interpersonal communication skills

To apply, please email your resume to samantha.williamson@bluegreenvacations.com


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